Senior Sports Operations & Gym Programs Lead

EXER-FIT CONSULTANCY SERVICES; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

EXER-FIT CONSULTANCY SERVICES seeks a proactive Sports Operations Executive to support daily gym operations, sports activities and fitness programmes. You will work with the Operations Manager to ensure smooth delivery, correct manpower deployment, and safe, high-quality experiences for gym users and participants.

This hands-on role combines administrative coordination, site visits, manpower management, quality assurance and on-site support to maintain excellent service standards across

Qualifications

• Possess a valid Standard First Aid certification with CPR and AED from an SRFAC-accredited training provider.
• Hold a recognised Fitness Instructor Certification, Certified Personal Trainer qualification, or an equivalent Diploma/Degree in Sports Science, Sports Management or a related discipline.
• Registered with the National Registry of Exercise Professionals (NREP).

Responsibilities

• Perform daily administrative duties, including data entry, record maintenance, reporting and documentation.
• Coordinate and monitor day-to-day gym operations, sports activities and fitness programmes to ensure smooth and efficient delivery.
• Prepare and maintain operational reports, manpower schedules, attendance records and other relevant documentation.
• Assist the Operations Manager in implementing operational procedures, resolving issues and improving workflow efficiency.
• Conduct site recce visits to assess venue suitability, space requirements and operational needs.
• Prepare site layouts, floor plans, operational arrangements and presentation materials using Microsoft Word, PowerPoint and other suitable tools.
• Coordinate logistical arrangements and assist in the planning and preparation of fitness programmes, events and activities.
• Liaise with relevant stakeholders to ensure operational requirements are communicated and fulfilled.
• Conduct regular gym inspections and ensure compliance with established operational, safety and service standards.
• Monitor facilitator performance, punctuality, attendance and adherence to operational requirements. Document audit findings, identify areas for improvement and follow up on corrective actions.
• Assist in maintaining consistent service quality and operational standards across programme locations.
• Manage the deployment, scheduling and attendance tracking of freelance facilitators.
• Arrange replacement or relief personnel promptly to address manpower shortages and ensure operational continuity.
• Maintain accurate manpower records and communicate schedules, deployment instructions and operational updates to relevant personnel.
• Assist in monitoring staff performance, reliability and compliance with assigned responsibilities.
• Coordinate with freelance personnel and internal teams to resolve scheduling conflicts and operational issues.
• Assist in overseeing daily gym operations to maintain a safe, clean and welcoming environment for gym users.
• Provide customer service and operational assistance to gym members and programme participants.
• Perform relief gym duties or cover gym shifts when required due to manpower shortages or operational needs.
• Assist in monitoring gym facilities, equipment conditions and compliance with safety procedures.
• Support incident reporting, operational troubleshooting and follow-up actions to ensure timely resolution of issues.

Skills

Attention to detail

Time management

Communication

Customer service

Team coordination

Education

First Aid Certification with CPR and AED

Fitness Instructor Certification or related Diploma/Degree

NREP registration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Google Sheets

Job description

EXER-FIT CONSULTANCY SERVICES seeks a proactive Sports Operations Executive to support daily gym operations, sports activities and fitness programmes. You will work with the Operations Manager to ensure smooth delivery, correct manpower deployment, and safe, high-quality experiences for gym users and participants.

This hands-on role combines administrative coordination, site visits, manpower management, quality assurance and on-site support to maintain excellent service standards across