Senior Specialist, IT Operations

Nanyang Technological University; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NTU is seeking a Senior Specialist (IT Operations) to oversee all IT needs for the School of Civil and Environmental Engineering (CEE) within the Centre of IT Services (CITS). The role focuses on infrastructure operations, service improvements, and safety through CCTV system maintenance.

The ideal candidate will bring 5+ years in IT operations, strong Windows expertise, and proven leadership. This position is based in Singapore and involves close collaboration with academic and administrative

Qualifications

• 5+ years IT operations experience.
• End-user support for Windows-based desktops.
• Experience administering Windows-based servers.
• Troubleshoot PC hardware issues.
• Familiarity with network and cybersecurity concepts.
• Strong teamwork and leadership abilities.
• Excellent oral and written communication skills.
• Degree in Computer Science or related field.

Responsibilities

• Oversee IT operations for the School of Civil and Environmental Engineering (CEE) to ensure seamless services.
• Lead infrastructure changes and maintenance per design specs and rollout plans.
• Develop performance monitoring, capacity planning, and usage reporting.
• Manage budgets and costs for maintenance, operation, and upgrades of facilities.
• Support broader university IT initiatives and cross-team projects.
• Pilot new tools and processes to improve infrastructure performance.
• Maintain CCTV systems and ensure safety and security within the School.

Skills

End-user support

Windows troubleshooting

Team leadership

Communication skills

Cybersecurity awareness

Education

Degree in CS

Tools

Windows Server Administration

Job description

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Senior Specialist (IT Operations) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the School of Civil and Environmental Engineering (CEE) while ensuring compliance with CITS’ IT policies.

Key Responsibilities

Oversee infrastructure/system operations in School of Civil and Environmental Engineering

• Ensure that all programme and department operations run seamlessly.
• Take charge of introducing process improvement initiatives and new technologies that enable workflow automation.
• Managing the implementation of infrastructure changes and maintenance routines as agreed upon.
• Contribute to the design and implementation of infrastructure replacement plans.
• Assist the IT operations of Graduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and Corporate Communications.
• Support broader CITS or University-wide initiatives.
• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.
• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
• Identify and implement process improvements, workflow digitisation and automation to reduce manual work and improve efficiency.
• Develop and plan performance monitoring and optimisation, infrastructure testing and implementation, capacity and usage reporting.

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.
• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
• Identify and implement improvements that enhance service performance, user experience and operational efficiency.

Maintain infrastructure/system problems and issues

• Handle ongoing tuning and optimization of infrastructure hardware and software components such as updates and upgrades.
• Handle infrastructure testing and implementation.
• Consolidate performance and data usage statistics for capacity planning and reporting.
• Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.
• Manage and maintain CEE’s internal CCTV system in working condition to ensure safety and security within the School.

Requirements

• Degree in Computer Science or a related field.
• At least 5 years of IT operations experience.
• Proficiency in providing end-user support for Windows-based desktops.
• Experience in administering Windows-based servers.
• Ability to troubleshoot PC hardware issues.
• Familiarity with network and cybersecurity concepts.
• Strong teamwork and leadership skills.
• Good oral and written communication abilities.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU