Senior/Specialist(Customer Service)

STATS ChipPAC Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

STATS ChipPAC Pte. Ltd. in Singapore seeks a Diploma or Degree graduate to lead customer service and planning in a manufacturing setting. You will manage order releases, coordinate with account managers, and ensure accurate pricing in SAP while supporting weekend requirements.

You will monitor WIP, handle POs, and work with customers to ensure on-time shipments and timely invoicing, while maintaining strong relationships and high satisfaction.

Qualifications

• Diploma or Degree graduate in any discipline.
• Preferably experienced in Customer Service & Planning in manufacturing.
• Good interpersonal and communication skills.
• Problem solving capability.

Responsibilities

• Manage customer production order releases with weekend support when required.
• Drive Customer Service Index to improve operational indices for customers.
• Acknowledge purchase orders within 24 hours and ensure active PO with correct pricing in SAP.
• Assist Account Manager with excess and obsolescence to minimize revenue exposure.
• Analyze WIP projections daily and flag potential shipment issues to improve customer satisfaction.
• Meet or exceed forecasted revenue and ensure timely billing and invoicing.
• Coordinate inbound/outbound shipping and arrange customer visits to maintain relationships.

Skills

Customer service

Planning

Interpersonal skills

Problem solving

Education

Diploma or Degree

Job description

• Manage Customer production order releases inclusive weekend support if require

• Drive Customer Service Index to improve operational indices for customers.

• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.

• Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.

• Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.

• Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.

• Handle with Shipping on inbound/outbound requests.

• Make arrangements for customer visits and maintain good relationships with customer

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

• Diploma and/or Degree graduate in any discipline.

• Preferably experienced in the area of Customer Service & Planning in manufacturing environment.

• Possess good interpersonal and communication skills.

• Possess problem solving capability.