Customer Operations Specialist

Aurora Talent; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Aurora Talent is seeking a skilled professional to manage Supply Chain and Customer Care operations for the Business Unit in Singapore. You will lead demand planning, inventory and inbound logistics to ensure continuous availability and on-time fulfillment.

In this role, you will oversee end-to-end customer order lifecycle, coordinate with suppliers and logistics partners, and drive performance metrics using Power BI and Salesforce.

Qualifications

• Degree holder in Business Administration or related field.
• 5 years relevant experience in supply chain and customer care.
• Strong data analysis and reporting skills.
• Familiarity with ERP systems (Oracle/SAP a plus).

Responsibilities

• Manage Demand Planning and forecast alignment with sales.
• Plan inventory, replenishment, and supplier coordination.
• Oversee inbound logistics and on-time replenishment.
• Manage end-to-end customer order lifecycle.
• Coordinate outbound logistics and documentation.

Skills

Business acumen

Customer satisfaction focus

Time management

Adaptiveness

Initiative

Action oriented

Multi-tasking

Data management

Education

Bachelor's degree in Business Administration or related field

Tools

MS Word

Excel

PowerPoint

Salesforce

Power BI

Job description

• To manage Supply Chain and Customer Care operations for the Business Unit

Responsibilities

Activities:

A) Supply Chain:

• Demand Planning: Develops demand forecasts by analysing historical data, market trends, forecast by sales, and customer insights to support supply planning and align supply with customer demand
• Inventory and Supply Planning: Plans inventory, replenishment and supply to balance customer demand with product availability, including inventory optimization, purchasing planning, replenishment, supply balancing and supplier coordination to ensure continuity of supply
• Inbound Logistics: Manages the physical movement of goods, including transportation, shipping, and customs, to ensure products replenishment in time for servicing customers current and future forecasted demands

B) Customer Care:

• Sales Admin: Manages the end to end customer order lifecycle, including quotations, order entry, validation, scheduling, changes, delivery coordination, returns and customer communication related with orders
• Outbound Logistics: Manages the physical movement of goods from warehouse to customer location and manages all the necessary process compliance, documentation, customer coordination and communication

Performance Indicators:

• DIO (Days of Inventory Outstanding)
• Provision for Depreciation
• Customer Service Rate (PowerBI)
• Customer Average Delay (PowerBI)
• Customer Backorders (PowerBI)
• Salesforce performance (no. of cases closed in 3 days)

Qualifications

• Degree holder of Business Administration, Logistics related aspects.
• 5 years relevant experiences

Required Skills

Competence requirement:

• Business acumen
• Customer Satisfaction focus
• Time Management
• Adaptiveness to processes & customer’s requirements
• Hardworking and initiatives.
• Action Orientated.
• Time Management & Prioritizing tasks
• Ability to multi-task.
• Data Management & Critical thinking

Skills and Level of qualifications:

• Good command of spoken and written English.
• A good team player, effective communication and interpersonal skills and able to work with people from diverse culture
• Responsible, well organized with a strong work ethic and positive attitude
• Highly self-motivated individual who can work independently and with minimal supervision
• Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.
• Strong PC skills especially MS WORD, EXCEL, POWERPOINT, SALESFORCE, PowerBI and familiar with MS Outlook and Office Applications.

Preferred Skills

• ERP knowledge (e.g. Oracle/SAP) is a PLUS