Senior ServiceNow Developer

DXC Technology Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DXC Technology in Singapore is seeking an experienced ServiceNow Developer to design, build, and optimize ServiceNow solutions across ITSM, ITOM, and workflow automation. You will translate business requirements into reliable, scalable platform configurations and lead technical discussions with clients and project teams.

The role requires hands-on scripting in JavaScript, Glide APIs, and integrations using REST/SOAP, plus CSA and CAD certifications.

Qualifications

• 5+ years hands-on ServiceNow development across ITSM/ITOM domains.
• Must have CSA and CAD certifications; ITOM experience strongly preferred.
• Strong scripting in JavaScript and Glide APIs; REST/SOAP integrations.

Responsibilities

• Lead technical discussions and workshops with customers and teams.
• Develop and customize ServiceNow processes, workflows, and catalog items.
• Ensure platform performance, security, and upgrade readiness.
• Review code, enforce standards, and mentor junior developers.
• Troubleshoot complex issues and drive delivery excellence.

Skills

ServiceNow Development

JavaScript

Glide APIs

REST

SOAP

Flow Designer

Integration Hub

ITSM

ITOM

Education

CSA

CAD

ITOM Certification

Tools

REST API

SOAP API

MID Server

Flow Designer

Integration Hub

Job description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Roles & Responsibilities

ServiceNow developer is responsible for developing, and a team player for ServiceNow implementations. This role requires deep technical expertise, strong development background, and the ability to lead customer discussions, and drive delivery excellence across the ServiceNow platform. The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities. Act as the overall technical owner for ServiceNow implementations and enhancements Define technical & development guidelines Review and approve technical scripts, and configurations Ensure platform performance, security, scalability, and upgrade readiness Drive adherence to ServiceNow best practices and OOTB-first approach Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows Lead complex customizations while minimizing technical debt Handle advanced troubleshooting, performance bottlenecks, and production issues Support data loads, transformations, and data validation strategies Lead customer technical discussions, design workshops, and solution walkthroughs Translate business requirements into technical solutions and system designs Provide clear technical guidance to customers and set realistic expectations Act as the escalation point for critical issues, hyper care, and go-live support Review code and enforce coding standards and quality gates Guide team members on design decisions and problem-solving Work closely with Project Managers, Architects, and Product Owners Ensure timely delivery aligned with scope, quality, and performance benchmarks Participate in change, incident, and defect triage discussions.

Experience & Qualifications

Certifications ServiceNow Certified System Administrator CSA (Mandatory) ServiceNow Certified Application Developer CAD (Mandatory) Certified Implementation Specialist - IT Operations Management (ITOM) Experience 5+ years of hands-on ServiceNow development Exposure to enterprise-scale ServiceNow programs Strong hands-on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request Deep scripting knowledge: JavaScript, Glide APIs, server-side & client-side scripting Integration using REST, SOAP, MID Server Performance tuning, ACLs, security best practices

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.