SENIOR SALES ASSOCIATE

WINTER TIME PTE. LTD.; Singapore; On-site; SGD 22,320 - 33,480; Full time

Job summary

WINTER TIME PTE. LTD. is looking for a dedicated team member in Singapore to maximize sales opportunities and ensure exceptional customer service. The role demands a proactive attitude, strong team spirit, and the ability to work flexible hours, including weekends and public holidays.

Ideal candidates will have 1-2 years of relevant experience and a strong customer service mentality. Join us in delivering exceptional retail experiences while contributing to our team's success.

Qualifications

• Minimum 1 or 2 years relevant working experience in retail.
• Strong customer service mentality, proactive and willing to learn.
• Able to work non-traditional hours including weekends and public holidays.

Responsibilities

• Maximize sales opportunities to meet targets.
• Maintain professionalism and excellent customer service.
• Manage product knowledge and support team members.
• Assess customer profiles and trends to drive business.
• Process merchandise in compliance with loss prevention.
• Deliver extraordinary service and handle customer complaints.

Skills

Customer service mentality

Proactive attitude

Team player

Retail operation knowledge

Job description

Job Responsibilities

• Maximising sales opportunities to achieve sales targets
• Maintain a professional attitude with sincerity and enthusiasm reflecting commitment to our customer, providing initiative excellent customer service
• Understand and manage product knowledge and be responsible for store team members
• Assess customer profiles, buying trends and competitive information to drive business
• Process incoming and outgoing merchandise for loss prevention compliance within store
• Work non-traditional hours on weekends and holidays
• Deliver extraordinary service to customers
• Effective & Efficient Team player
• Inventory management and maintenance according to company guidelines
• Always keep up-to-date with promotional events and sales
• Handle customer questions, complaints and issues
• Help retail sales staff achieve sales targets
• Maintain good housekeeping standards, abide all operational procedures and upkeep Company’s image
• Perform other duties as assigned

Requirements

• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with positive personality
• Able to perform retail operational hours which includes weekends and public holidays
• Assisting and supporting the Supervisor/Assistant Supervisor is required
• Minimum 1 or 2 years relevant working experience
• Able to work island wide in rotation, retail hours, weekends and public holidays