Senior Sales Associate

Richemont Luxury; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

Roger Dubuis is seeking a Senior Sales Associate to grow the domestic clientele by leveraging a local network and business introducers. The role involves proactive outreach, remote selling, and offline events to attract and convert new prospects while maintaining the boutique’s high standards of service.

The ideal candidate comes with extensive UHNWI experience in Southeast Asia, a strong English and Mandarin skillset, and a polished, entrepreneurial attitude suitable for an international luxury

Qualifications

• Diploma or Bachelor degree in Business, hospitality or equivalent.
• Extensive client book and experience working with UHNWI in Southeast Asia.
• Willingness to attend luxury events, network and create leads outside the Boutique.
• Elegant, confident, empathetic, agile and entrepreneurial mindset.
• Strong customer loyalty development and relationship-building skills.
• Excellent English and Mandarin communication abilities.

Responsibilities

• To achieve boutique monthly and annual sales turnover in line with commercial strategy.
• Assist colleagues in sales/aftersales and work as a team under Boutique Manager.
• Provide wow experiences and top-tier client service.

Skills

Client network

UHNWI experience

Luxury sales

Sales storytelling

Networking

Proactive outreach

Multi-tasking

Digital tools

English & Chinese

Education

Diploma or Bachelor in Business/Hospitality

Job description

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.

Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.

The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Our Senior Sales Associate's key priority is to further develop domestic clientele, by leveraging her/his own local network and partnering with business introducers to bring new business to our boutique. The mission is to attract and convert clients beyond the borders of the Boutique, the city and region. She/he will not only act inside but also outside of our boutique to identify, recruit, and convert new prospects by leveraging digital and physical tools.

Key Responsibilities

Sales Turnover

• To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence
  
• To assist co-workers in the sales/aftersales process and work as a team under the supervision of the Boutique Manager
  
• To “wow” your Client with an unexpected, audacious, and incredible experience
  
• To welcome client, in the Boutique, over the phone, by e-mail or mail, according to Roger Dubuis guidance and standards
  
• To gain qualitative client data and improve the boutique client portfolio
  
• Remote selling and business development
  

Brand Ambassador

• To represent and promote with the highest standards Roger Dubuis’ name and image inside and outside the Boutique
  
• Responsible for the acquisition of qualitative customer data and the update of the customer database
  
• Development of customer loyalty by way of excellence in service and treatment
  
• Generating brand awareness
  
• Assist in organizing marketing events
  
• Thoroughly understand our products and services to inform potential customers
  
• Develop network and clientele
  
• To ensure a constant perfect personal appearance
  

Boutique Operations

• To take part actively in team meetings, cycle/annual inventory counts, and all daily operations as required
  
• To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
  
• To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
  
• To respect, apply and promote security rules
  

Your Profile

• Diploma or Bachelor degree in Business, hospitality or equivalent
  
• Extensive client book and experience working with UHNWI in the area of Southeast Asia
  
• Eager to attend frequent luxury events, network and create leads outside of the Boutique
  
• Elegant and inspiring, passionate and confident, empathetic and integrous, agile and entrepreneurial, team player and audacious
  
• Strong developer of customer loyalty and personal relationships & ability to work in an international environment
  
• Solid understanding of sales principles and customer service practices
  
• Strong selling techniques and brilliant storytelling
  
• An excellent command of English & Chinese to communicate with Mandarin speaking clients.
  
• An organized person with excellent attention to detail and high client treatment standards
  
• A Team player with excellent inter-personnel skills and multi-tasking
  
• Digitally savvy
  
• Ability to travel up to 20%