Senior Revenue Ops Lead - APAC (Hybrid, SG)

CloudFlare; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Cloudflare is seeking a Senior Revenue Operations Support Manager to join our APAC team from Singapore. This role will support sales, customer success and contracting processes using Salesforce and CLM systems in a hybrid setup.

You will drive process improvements, oversee data quality, and collaborate across Sales, Finance and Pricing to resolve complex issues. Prior SaaS revenue ops experience is preferred and strong communication is essential.

Qualifications

• 5–10 years of sales operations experience.
• Experience using Salesforce in quote-to-cash processes.
• Proficient in Salesforce troubleshooting, ticketing and projects.

Responsibilities

• Directly support sales and customer success by resolving tickets related to sales process and systems.
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Verifying data accuracy of sales orders.
• Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team.
• Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks.
• Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to Salesforce.
• Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements.
• Able to lead and develop operational projects which enhance processing speed and efficiency.

Skills

Sales operations

Salesforce knowledge

Problem solving

Attention to detail

Time management

Communication

Excel/Google Sheets

Initiative

SaaS experience

Tools

Salesforce

CLM systems

Job description

Cloudflare is seeking a Senior Revenue Operations Support Manager to join our APAC team from Singapore. This role will support sales, customer success and contracting processes using Salesforce and CLM systems in a hybrid setup.

You will drive process improvements, oversee data quality, and collaborate across Sales, Finance and Pricing to resolve complex issues. Prior SaaS revenue ops experience is preferred and strong communication is essential.