Senior Retail Sales Associate, Coach

coach singapore pte. ltd.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Coach is a leading design house of modern luxury accessories and lifestyle collections, inviting a dynamic retail professional in Singapore to drive store sales and deliver exceptional service. You will be the Coach ambassador on the floor, engaging clients and upholding the brand's luxury standards while contributing to overall productivity.

Join a collaborative team, build lasting client relationships through clienteling, and flexibly work evenings, weekends, and holidays to meet business

Qualifications

• Retail experience is preferred.
• Open to candidates from various sales backgrounds.
• Enthusiasm, optimism and interpersonal savviness.
• Excellent client service and communication skills.
• Comfortable with flexible work schedules including nights and weekends.

Responsibilities

• Meet store sales and productivity goals while delivering service that meets or exceeds expectations.
• Represent Coach to the consumer as an ambassador of the brand.
• Tailor approach to different customers by reading cues and building relationships (Clienteling).
• Maintain energetic presence on the sales floor and collaborate with the team to exceed standards.
• Utilize Coach communication tools to stay informed on performance and company updates.

Skills

Selling skills

Customer service

Clienteling

Teamwork

Communication

Reading cues

Interpersonal savviness

Attention to detail

Fashion sense

Brand ambassador

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose: You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent COACH to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

The successful individual will leverage their proficiency to...

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity

• Tailor approach to different customers by reading cues

• Build long-term relationships with clients, such as loyalty program (Clienteling)

• Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor

• Participates as a team member and encourages team to meet and exceed performance standards

• Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information.

The accomplished individual will possess...

• Individual who are passionate about fashion retail and service industry

• Open to any candidates from various sales environment background, not limited to fashion

• Individual with retail experience may be considered for senior position

• Enthusiasm, optimism and interpersonal savviness

• Good eye for detail and fashion sense

• Excellent client service and communication skills

• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays