Luxury Sales Associate: Personal Styling & Clienteling

Coach Singapore Pte. Ltd.; Singapore; Hybrid; SGD 30,000 - 42,000; Full time

Job summary

Coach is a global fashion house renowned for luxury retail experiences. The Sales Associate role involves delivering elevated, personalized shopping and meeting store sales goals while supporting daily operations. You will blend luxury service with omni-channel selling and team collaboration to drive brand loyalty and revenue.

The role requires passion for fashion, strong clienteling skills, and the ability to thrive in a fast-paced environment, including nights and weekends as needed.

Qualifications

• 1+ years of luxury retail sales experience.
• Experience with POS systems and mobile POS devices.
• Strong English proficiency and communication skills.
• Ability to work in a fast-paced luxury store environment.
• Knowledge of fashion trends and clienteling techniques.

Responsibilities

• Represent Coach as a brand ambassador and adhere to standards.
• Build lasting client relationships through styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow policies and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in various areas and foster collaboration.
• Participate in brand initiatives and inclusion activities.
• Welcome feedback and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

Walkie-talkie use

Mobile POS

Clienteling

Social media

Live streaming

Data acquisition

English proficiency

Flexibility

Luxury retail

Price sheets

Tools

iPad

Job description

Coach is a global fashion house renowned for luxury retail experiences. The Sales Associate role involves delivering elevated, personalized shopping and meeting store sales goals while supporting daily operations. You will blend luxury service with omni-channel selling and team collaboration to drive brand loyalty and revenue.

The role requires passion for fashion, strong clienteling skills, and the ability to thrive in a fast-paced environment, including nights and weekends as needed.