Senior Retail Lead: Customer Experience & Team Mentorship

Chello Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Chello Pte Ltd is opening its first store in Orchard, Singapore, and is assembling a team to welcome customers there. As a Senior Retail Associate, you will support daily store operations, deliver excellent customer service, and mentor the retail team to achieve sales and operational goals.

You will drive sales through product recommendations, handle opening/closing procedures, cash handling, stock replenishment, and maintain a clean, visually appealing store that aligns with brand standards.

Qualifications

• Minimum 2–3 years of retail or customer service experience.
• Previous experience in a senior retail, supervisory, or team-leading role is preferred.
• Strong customer service and communication skills.
• Positive, proactive, and responsible attitude.
• Able to work independently as well as part of a team.
• Good problem-solving and organisational skills.
• Comfortable working in a fast-paced retail environment.
• Willing to work shifts, weekends, and public holidays when required.

Responsibilities

• Provide excellent customer service and create a positive shopping experience for customers
• Assist customers with product selection, enquiries, and recommendations
• Drive sales by promoting products, promotions, and special offers
• Support daily retail operations, including opening and closing procedures, cash handling, stock replenishment, and inventory checks
• Ensure the store is clean, organised, and presented according to company standards
• Assist with visual merchandising and maintain attractive product displays
• Handle customer feedback, enquiries, and complaints professionally
• Support the Retail Manager/Supervisor in achieving sales targets and operational objectives
• Guide and support junior retail staff, including providing on-the-job coaching and training
• Monitor stock levels and assist with stock receiving, transfers, and stocktaking

Skills

Customer service

Communication

Team leadership

Problem solving

Organisational skills

Adaptability

Job description

Chello Pte Ltd is opening its first store in Orchard, Singapore, and is assembling a team to welcome customers there. As a Senior Retail Associate, you will support daily store operations, deliver excellent customer service, and mentor the retail team to achieve sales and operational goals.

You will drive sales through product recommendations, handle opening/closing procedures, cash handling, stock replenishment, and maintain a clean, visually appealing store that aligns with brand standards.