Senior/ Resident Relations Assistant

Cushman & Wakefield; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Cushman & Wakefield in Singapore is seeking a Senior/Resident Relations Assistant to handle calls professionally, assist residents, and manage feedback workflows. You will document interactions in IEMS and coordinate with property officers and tradespeople to ensure timely follow-ups.

The role requires at least 1 year in a call center or customer service setting, with an emphasis on clear communication and multitasking in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in a call center or any customer-facing role.
• Able to communicate well and multi-task in a fast-paced environment.

Responsibilities

• Handle telephone calls in a professional and patient manner.
• Be attentive to residents' needs and display courteous and respectful behavior.
• Log feedback into IEMS and route to property officers and contractors for same-day follow-up.
• Retrieve voicemails and perform callback to residents to ensure feedback is complete.
• Update online requests for bulky item removal in IEMS and forward to conservancy or tradespeople.
• Route MSO cases to the relevant agency.

Skills

Call center experience

Communication skills

Multitasking

Customer service

Tools

IEMS

MSO

Job description

• Handle telephone calls, to be professional and patient with the callers
• Be attentive to resident’s needs and display a courteous and respectful manner when dealing with them.
• Key feedback into IEMS and route to property officers and term contractors to follow-up on the same day.
• Retrieve voice mail and Call-back service to residents to ensure completeness of the feedback
• Update resident on-line requests for bulky item removal into IEMS and forward them to the conservancy or to the appropriate tradesperson for further action.
• Routed MSO cases to the relevant agency

Job Title

Senior/ Resident Relations Assistant

About The Role

• Handle telephone calls, to be professional and patient with the callers
• Be attentive to resident’s needs and display a courteous and respectful manner when dealing with them.
• Key feedback into IEMS and route to property officers and term contractors to follow-up on the same day.
• Retrieve voice mail and Call-back service to residents to ensure completeness of the feedback
• Update resident on-line requests for bulky item removal into IEMS and forward them to the conservancy or to the appropriate tradesperson for further action.
• Routed MSO cases to the relevant agency

You Are

• Minimally 1 year of experience in call center
• Able to work in fast-pace environment
• Able to communicate well and multi-task

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”