Senior/ Resident Relations Assistant

Cushman & Wakefield; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Global company

Career development

Diversity & Inclusion

Employee benefits program

Job summary

Cushman & Wakefield in Singapore is seeking a Senior/Resident Relations Assistant to handle calls, assist residents, and route feedback to the right teams for timely follow-up. The role requires at least 1 year in a call center, the ability to work in a fast-paced environment, and excellent communication and multitasking skills.

The successful candidate will contribute to a respectful, responsive resident services operation.

Qualifications

• Minimum 1 year of call center experience.
• Able to work in a fast-paced environment.
• Strong communication and multitasking abilities.

Responsibilities

• Handle telephone calls professionally and with patience.
• Be attentive to residents' needs and display courteous conduct.
• Route feedback to property officers and contractors for same-day follow-up.
• Retrieve voicemails and callbacks to ensure feedback completion.
• Update online requests for bulky item removal in IEMS and coordinate with trades.

Skills

Call center experience

Multitasking

Communication skills

Job description

Job Title Senior/ Resident Relations Assistant

Job Description Summary Job Description

About the Role

• Handle telephone calls, to be professional and patient with the callers
• Be attentive to resident’s needs and display a courteous and respectful manner when dealing with them.
• Key feedback into IEMS and route to property officers and term contractors to follow-up on the same day.
• Retrieve voice mail and Call-back service to residents to ensure completeness of the feedback
• Update resident on-line requests for bulky item removal into IEMS and forward them to the conservancy or to the appropriate tradesperson for further action.
• Routed MSO cases to the relevant agency

You are:

• Minimally 1 year of experience in call center
• Able to work in fast-pace environment
• Able to communicate well and multi-task

Why join Cushman & Wakefield?

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion
• We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.

We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.

We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture.

For additional information, visit www.cushmanwakefield.com