Senior Property Officer / Property Officer

Jalan Besar Town Council; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Jalan Besar Town Council is seeking a Senior / Property Officer to maintain and enhance the living environment of our HDB estates. You will oversee daily estate operations, manage contractor performance, enforce Town Council By-Laws, and serve as a key contact for residents and partners.

You should have a degree or diploma in property-related fields and experience in estate management and community liaison.

Qualifications

• Degree or Diploma in Property Management, Real Estate, Facilities Management, Building, Civil/Structural Engineering, or related disciplines.
• Higher NITEC / NITEC holders with relevant practical experience are welcome to apply.

Responsibilities

• Estate & Maintenance Management: conduct regular ground inspections for defects, safety hazards, and cleanliness; oversee contractor performance in conservancy, cleaning, landscaping, horticulture, and pest control; manage maintenance works including quotations, work orders, payments; enforce Town Council By-Laws on estate usage and obstructions.

Skills

Interpersonal skills

Communication

Negotiation

Conflict resolution

Team player

Resilience

Physical fitness

Problem solving

Education

Degree or Diploma in Property Management, Real Estate, Facilities Management, Building, Civil/Structural Engineering

Higher NITEC / NITEC holders with relevant experience

Job description

Company Overview

Jalan Besar Town Council manages and maintains common property of public residential and commercial estates, ensuring smooth operations and community well-being in the town.

Role Overview

As a Senior / Property Officer, you will play a vital role in maintaining and enhancing the living environment of our HDB estates. You will oversee daily estate operations, manage contractor performance, enforce Town Council By-Laws, and serve as a key point of contact for residents, grassroots leaders, and community partners.

Key Responsibilities

• Estate & Maintenance Management

  • Conduct regular ground inspections to identify building defects, safety hazards, and cleanliness issues across common property.

  • Oversee and evaluate contractor performance in conservancy, cleaning, landscaping, horticulture, and pest control services.

  • Manage preventive, corrective, and cyclical maintenance works, including obtaining quotations, issuing work orders, supervising delivery, and processing payments.

  • Execute and enforce Town Council By-Laws on estate usage, common area obstructions, and illegal dumping.

• Resident Relations & Community Engagement

  • Respond promptly and professionally to resident feedback, enquiries, and service requests, ensuring timely resolution and callback follow-ups.

  • Conduct home visits for arrears management, identifying cases of genuine financial hardship for appropriate assistance routing.

  • Collaborate closely with Grassroots Leaders, Citizens' Consultative Committees (CCCs), and government agencies (e.g., HDB, NEA, LTA) to address community concerns.

  • Attend Member of Parliament (MP) estate walkabouts, Meet-the-People Sessions (MPS), grassroots meetings, and community events (including after-office-hours duties when required).

• Operations & Administrative Duties

  • Respond to urgent estate incidents escalated by the Property Manager or the Essential Maintenance Services Unit (EMSU).

  • Participate in cross-audits of estate inspections and undertake special operational duties as assigned.

Job Requirements

• Qualifications:

  • Degree or Diploma in Property Management, Real Estate, Facilities Management, Building, Civil/Structural Engineering, or related disciplines.

  • Higher NITEC / NITEC holders with relevant practical experience are welcome to apply.

• Experience:

  • Property Officer: Entry-level candidates or fresh graduates with relevant internship experience are welcome to apply. At least 1 to 2 years of relevant experience is preferred.

  • Senior Property Officer: Minimum 3 years of relevant working experience in estate management, facilities management, or building maintenance (preferably within a Town Council or public housing context).

• Competencies & Personal Attributes:

  • Excellent interpersonal and communication skills (written and spoken) to engage effectively with residents, contractors, and grassroots volunteers.

  • Strong problem-solving, negotiation, and conflict-resolution abilities.

  • Resilient, adaptable, and able to work effectively under pressure in a fast-paced environment.

  • Proactive team player who can also work independently on the ground.

  • Physically fit and willing to conduct frequent ground inspections under various weather conditions.