Senior Property Officer

Ang Mo Kio Town Council; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Ang Mo Kio Town Council is seeking an Estates Manager to lead maintenance, upgrades and compliance across town properties. You will plan and supervise estate maintenance, coordinate contractors, and ensure works are delivered on time, within budget and to approved specs.

Strong communication and stakeholder engagement are essential for resident interactions and cross-agency collaboration. The role requires a diploma or degree in real estate/building management and at least 3 years' relevant

Qualifications

• Diploma or degree in Real Estate, Building Management, Facilities Management, Business or related discipline.
• Preferably at least 3 years of relevant work experience in managing township properties/operations/facilities management/process improvement.
• Good understanding of public housing estate management, operations, government regulations, and compliance standards.
• Dynamic, empathetic, good communicator and team player who works well with residents, grassroots leaders, agencies and multiple stakeholders.
• MS Office skills.

Responsibilities

• Achieve Green Band ratings for cleanliness and maintenance under the Town Council Management Report (TCMR) and MSS indicators.
• Plan, coordinate and supervise estate maintenance, horticultural works, upgrades and improvement programmes within budget and approved specs.
• Conduct regular estate inspections to identify maintenance issues, defects, cleanliness concerns, safety hazards and regulatory non-compliances.
• Oversee upkeep of estate facilities and infrastructure, ensuring timely rectification by contractors and service providers.
• Manage performance of contractors, consultants and vendors, ensuring compliance with contractual obligations, service standards and safety regulations.
• Manage residents' feedback, service requests, complaints and municipal issues, ensuring prompt investigation and closure of cases.
• Liaise with residents, grassroots leaders, MPs, government agencies and stakeholders on estate matters and community concerns.
• Attend urgent cases, house visits, estate walkabouts, meetings and community engagement activities, including after hours when required.
• Manage end-to-end rectification process: sourcing quotations, issuing work orders, coordinating contractors and verifying completed works.
• Perform administrative duties related to estate operations, including reports, records, payments, budgets and funding applications.
• Perform other duties as directed by senior management.

Skills

Communication

Teamwork

Stakeholder engagement

Education

Diploma or Degree in Real Estate / Building Management / Facilities Management

Tools

MS Office

Job description

Job description

• Achieve Green Band ratings for cleanliness and maintenance under the Town Council Management Report (TCMR), and relevant performance indicators in the Municipal Services Satisfaction Survey (MSS).
• Plan, coordinate, and supervise estate maintenance, horticultural works, cyclical improvement programmes, and estate upgrading projects, ensuring that common property assets are well maintained, and enhancement works are delivered on time, within budget, and in accordance with approved specifications.
• Conduct regular estate inspections to identify maintenance issues, defects, cleanliness concerns, safety hazards, and regulatory non-compliances.
• Oversee the upkeep of estate facilities and infrastructure, including lifts, water pumps, rooftops, pump rooms, lamp posts, bin centres, drains, common areas, and pest control programmes, ensuring timely rectification by contractors and service providers.
• Manage the performance of appointed contractors, consultants, and vendors, ensuring compliance with contractual obligations, service standards, workplace safety requirements, and statutory regulations.
• Manage residents' feedback, service requests, complaints, and municipal issues, ensuring prompt investigation, follow-up, resolution, and closure of cases.
• Liaise and engage with residents, grassroots leaders, Members of Parliament, government agencies, and other stakeholders on estate matters, improvement initiatives, and community concerns.
• Attend to urgent and emergency cases, participate in house visits, estate walkabouts, grassroots meetings, and community engagement activities, including those conducted after office hours when required.
• Manage the end-to-end rectification process by sourcing quotations where necessary, issuing and tracking work orders, coordinating contractors, verifying completed works, and ensuring defects and maintenance issues are resolved in a timely manner.
• Perform administrative duties related to estate operations, including preparing reports, maintaining records, processing payments, monitoring budgets, and preparing applications for relevant funding.
• Perform any other duties, projects, or assignments as directed by senior management.

Requirements

• Preferably a Diploma or Degree in Real Estate, Building Management, Facilities Management, Business or other related disciplines.
• Preferably at least 3 years of relevant work experience in managing township properties/operations/facilities management/process improvement.
• Good understanding of public housing estate management, operations, government regulations, and compliance standards.
• Dynamic, empathetic, good communicator and team player who works well with residents, grassroots leaders from all walks of life, agencies/ministries and multiple stakeholders.
• MS Office skills.