Senior Production Support Specialist(Java)

NETS; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NETS is seeking a seasoned Production Support professional to provide BAU support for the eNETS system. You will handle primary application support, diagnose issues, and coordinate with development teams for resolutions.

The role emphasizes ongoing monitoring, data analysis, and capacity planning. Candidates should have at least 5 years in production support, strong Java/J2EE skills, SQL proficiency, and experience with Oracle/MySQL databases.

Qualifications

• Degree in IT or related discipline.
• Minimum 5 years in production support environment.

Responsibilities

• Provide production BAU support for eNETS system during designated hours, including after-hours on rotation.
• Responsible for primary application support, problem tracking, diagnosis, replication, troubleshooting, and resolution of client problems. Coordinate with Application Development for issue resolution.
• Determine issue type by first level support and perform second level investigation; route tickets to responsible groups.
• Track helpdesk tickets to identify issues and resolve or escalate to the appropriate team.
• Gather and analyze data metrics for trend analysis and capacity management to ensure system performance.
• Perform technical evaluation of requests and participate in defining technical requirements.
• Weekly data extractions for trend analysis, deployments, and compliance tasks such as key renewal and infrastructure upgrades.
• Perform ad hoc monitoring tasks as assigned by team lead.

Skills

Java

SQL

Bash scripting

Communication

Problem-solving

Education

Bachelor's degree in IT or related discipline

Tools

J2EE

JSP

Hibernate

JMS

Struts

Spring

Jasper Reports

JOOReports

Oracle SQL

Oracle 19C

MySQL

Eclipse

NetBeans

Job description

Primarily to provide production BAU support for eNETS system (including after office support and activation on a rotation basis).

Key responsibilities:

• Responsible for primary application support, problem tracking, diagnosis, replications, troubleshooting, and resolution of client problems. Coordinate with Application Development team for support and resolution of issues.
• Provide support based on phone requests during designated hours of operation as specified in the Support Plan. This will include after office hours support and activation on a rotation basis from Data Centre.
• Determine type of issue by First level support & perform second Level investigation support (data, application use, procedure and/or process, system, network, etc.) and route help desk tickets to the group responsible for the successful resolution.
• Track helpdesk tickets to identify technical issues and either resolve those issues or elevate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).
• Gather and analyze data metrics to provide trend analysis report as part of capacity management to ensure system performance is sustainable & recommend action plans for expansion.
• Perform technical evaluation of requests from help desk tickets and operational departments and participate in defining requirements from a technical viewpoint.
• Perform weekly statistical extraction for trend analysis, support application enhancement deployment ,compliance tasks such as key renewal & Infrastructure upgrade support.
• Perform other adhoc tasks assigned by team leader when appropriate for instance specific monitoring for key merchants promotion.

Requirements:

QUALIFICATIONS

Degree in IT or other related discipline.

EXPERIENCE

• Minimum related experience of not less than 5 years in the production support environment and prefer to possess the below technical skills
• Java technologies: J2EE (Servlets, JSP, JavaBeans), J2SE (JFC/Swing, SWT), JDBC, JavaMail, Jakarta Struts Framework, Spring Framework, Hibernate, Jasper Reports, JOOReports, Java Comm API, JMS, EJB
• Java IDE's: Open JDK1.8, Eclipse for Java, Visual Age for Java, NetBeans, JBuilder
• Other Softwares: MS Office, Open Office, ELK, Zabbix, Bash Scripting.
• Database: Oracle 19C, MySQL 5.7/8x. Proficient in SQL scripts to support data extraction/statistics & adhoc queries

COMPETENCIES

• Good communication and interpersonal skills.
• Good analytical and problem-solving skills who can analyze issues holistically and propose a solution.
• A team player who can assist team members when needed.
• Able to anticipate customers’ need within own area of work and partner with customers to achieve win-win situation.
• Strong knowledge and hands-on experience in SQL scripts and Bash scripting is an added advantage.