Senior Production Support & Incident Lead

Devopsroles; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Devopsroles is seeking an experienced technology operations professional to act as the first line of support for production incidents and service disruptions. You will execute recovery procedures using SOPs and runbooks, ensuring alerts are acknowledged and addressed within SLAs.

The role requires 5+ years in operations, knowledge of Linux/Unix/cloud tech, and strong ITIL/ITSM understanding. Shift work and on-call rotations may be required to support mission-critical applications.

Qualifications

• - Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions.
• - Experience supporting mission-critical applications in a large-scale enterprise environment.
• - Willingness to work on shifts, weekends, public holidays, or on-call rotations where operational support is required.
• - Knowledge of Linux, Unix, databases, middleware, or cloud technologies.
• - Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management.

Responsibilities

• Serve as the first line of support for production incidents and service disruptions.
• Execute recovery procedures through SOPs, runbooks, and automated recovery tools.
• Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs.
• Participate in major incident management activities to minimise business impact.
• Contribute to operational reporting, service reviews, and continuous improvement initiatives.
• Promote a culture of ownership, accountability, and operational discipline.

Skills

Incident management

Service operations

ITIL/ITSM

Monitoring tools

Tools

Linux

Unix

Cloud technologies

Middleware

Job description

Devopsroles is seeking an experienced technology operations professional to act as the first line of support for production incidents and service disruptions. You will execute recovery procedures using SOPs and runbooks, ensuring alerts are acknowledged and addressed within SLAs.

The role requires 5+ years in operations, knowledge of Linux/Unix/cloud tech, and strong ITIL/ITSM understanding. Shift work and on-call rotations may be required to support mission-critical applications.