SL2564 - SRE & Service Delivery Lead

FPT Asia Pacific; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

FPT Asia Pacific is seeking an experienced SRE & Service Delivery Lead to oversee Site Reliability Engineering and production support for business-critical applications in Singapore. You will drive incident response, reliability improvements, and runbooks while leading a team of SRE and Production Support Engineers.

You will collaborate with Engineering, Infrastructure, Operations, Delivery, and Incident Management teams to ensure availability, performance, and disaster readiness across

Qualifications

• Minimum 5 years in SRE, service delivery, or similar leadership role.
• Experience with cloud environments (AWS, Azure, OCI).
• Strong incident management, troubleshooting, and post-incident reviews.

Responsibilities

• Lead SRE and production support activities across business-critical applications.
• Manage and mentor a team of SREs and production support engineers.
• Lead major incident response and root cause analysis.
• Monitor availability, performance, and health against SLAs/SLOs.
• Drive reliability, automation, and operational improvements.

Skills

SRE leadership

Incident management

Production support

Cloud environments

Observability & monitoring

Automation & improvements

Stakeholder management

Java/modern front-end knowledge

Education

Bachelor's degree in CS/IT

Tools

Observability tools

Job description

Role Overview

We are looking for an experienced SRE & Service Delivery Lead to lead Site Reliability Engineering and production support operations for business-critical applications.

You will be responsible for ensuring system reliability, availability, and performance while leading incident response, service improvements, and a team of SRE and Production Support Engineers.

Key Responsibilities

• Lead SRE and production support activities across business-critical applications.


• Manage and mentor a team of SREs and Production Support Engineers.


• Lead major incident response, troubleshooting, root cause analysis, and service recovery.


• Monitor system availability, performance, and overall production health against defined SLAs/SLOs.


• Drive continuous improvements in reliability, operational efficiency, automation, and support processes.


• Manage performance monitoring, system health checks, and disaster recovery readiness.


• Develop and maintain operational runbooks, SOPs, and incident documentation.


• Work closely with Engineering, Infrastructure, Operations, Delivery, and Incident Management teams.


• Provide timely updates to management and stakeholders during major incidents.


• Support hybrid environments across AWS, Azure, Oracle Cloud Infrastructure (OCI), on-premises infrastructure, and SaaS platforms.

Requirements

• Minimum 5 years of experience in SRE, Service Delivery, Production Support, or a similar leadership role.


• Minimum 5 years of experience working with cloud environments.


• Strong experience in incident management, production support, system reliability, and service improvement.


• Hands-on knowledge of observability and monitoring tools/practices.


• Experience driving support optimization, automation, and operational improvements.


• Technical understanding of application technologies such as Java, COBOL, and modern front-end technologies.


• Strong leadership, stakeholder management, communication, and problem-solving skills.


• Comfortable managing complex, business-critical production environments.


• Financial Services experience is preferred, particularly within Insurance.


• Bachelor's degree in Computer Science, IT, or a related discipline is preferred.