IT Operations Lead — 24/7 Incident & Monitoring

CrimsonLogic Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CRIMSONLOGIC PTE LTD is seeking a Senior IT Operations Officer for the IT Operations Center. You will deliver 24×7 operational support for mission-critical systems, act as the first contact for incidents, alerts, and service requests, and ensure SLA adherence.

The role operates on a 12-hour rotating shift, providing continuous monitoring and incident management across infrastructure, applications, and business systems. Senior and Lead roles may be available for qualified candidates.

Qualifications

• Diploma or degree in IT, computer science, or related field.
• 1–3 years in IT support/Service Desk/NOC/SOC (Level 1).
• Willing to work 24×7 onsite with 12‑hour shifts and weekend/public holiday coverage.

Responsibilities

• Handle service desk calls and provide first-level troubleshooting and escalation.
• Monitor incidents across systems, networks, and applications; log and manage tickets and service requests.
• Respond to alerts and incidents within SLA; perform recovery using SOPs/runbooks.

Skills

Analytical skills

Troubleshooting

Communication

SOP adherence

Attention to detail

Team player

Shift mindset

Education

Diploma/ Degree in IT or CS

Tools

Windows

Linux

SQL

Scripting

Job description

CRIMSONLOGIC PTE LTD is seeking a Senior IT Operations Officer for the IT Operations Center. You will deliver 24×7 operational support for mission-critical systems, act as the first contact for incidents, alerts, and service requests, and ensure SLA adherence.

The role operates on a 12-hour rotating shift, providing continuous monitoring and incident management across infrastructure, applications, and business systems. Senior and Lead roles may be available for qualified candidates.