senior production support engineer (L2/L3) (weekends/shifts) #IKR

Recruit Express Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an experienced IT Production Support professional to provide hands-on L2/L3 support for critical business applications in a 24x7, fully on-site setting in Singapore. You will manage incidents, troubleshoot across Linux/Unix, databases and REST APIs, and coordinate with multiple teams.

Responsibilities include RCA, batch monitoring, and supporting CI/CD deployments, with comfort in a high-pressure production environment and weekend/holiday rosters.

Qualifications

• 5-9 years of hands-on Application Production Support / L2-L3 Production Support experience.
• Strong Linux/Unix production troubleshooting.
• Strong SQL and database troubleshooting.
• Hands-on P1/P2/major incident management.
• Incident Management, Problem Management and RCA experience.
• Batch processing/workload scheduling and job-failure recovery.
• REST API troubleshooting in production.
• Experience supporting distributed/microservices-based applications.
• Hands-on monitoring using Grafana, AppDynamics, Kibana/ELK or Prometheus.
• CI/CD pipeline and production deployment support.
• Shell, Python, JavaScript or Java scripting exposure.

Responsibilities

• Provide hands-on L2/L3 production support for business-critical applications in a 24x7 environment.
• Lead investigation and resolution of P1/P2 and other critical production incidents within SLA timelines.
• Troubleshoot failures across Linux/Unix, databases, REST APIs, microservices and middleware.
• Perform Linux/Unix diagnostics: CPU, memory, disk, processes, services, logs.
• Perform SQL-based production issue investigations and data validation.
• Troubleshoot REST APIs, HTTP errors, and service-to-service communication issues.
• Monitor and recover failed batch workloads and scheduled jobs.
• Contribute to RCA and Problem Management for recurring incidents.
• Utilize Grafana, Kibana/ELK, AppDynamics or Prometheus for investigations.
• Support CI/CD pipelines, releases, deployments and rollback activities.

Skills

Linux/Unix Troubleshooting

SQL Diagnostics

Incident Management

Production Support

REST API Troubleshooting

Distributed Microservices

Monitoring Tools

CI/CD Support

Scripting (Shell)

Tools

Grafana

Kibana/ELK

AppDynamics

Prometheus

Docker/Kubernetes/OpenShift

Job description

The role requires strong technical troubleshooting across application, Linux/Unix, database, API, microservices, batch-processing and monitoring layers. The successful candidate must be comfortable working in a structured production environment with rotational shifts and onsite operational support.

Key Responsibilities

• Provide hands-on L2/L3 production support for business-critical applications operating in a 24x7 environment.
• Lead investigation and resolution of P1/P2 and other critical production incidents within defined SLA timelines.
• Troubleshoot application failures across Linux/Unix, databases, REST APIs, microservices, middleware and infrastructure layers.
• Perform Linux/Unix diagnostics covering CPU, memory, disk, processes, services, connectivity and application/system logs.
• Perform SQL-based investigation of production issues, including data validation, connectivity and transaction-related problems.
• Troubleshoot REST APIs, HTTP errors, application integrations and service-to-service communication issues.
• Monitor and recover failed batch workloads, scheduled jobs and upstream/downstream processing dependencies.
• Perform RCA and Problem Management for recurring incidents and drive permanent corrective/preventive actions.
• Use enterprise monitoring/observability tools such as Grafana, Kibana/ELK, AppDynamics or Prometheus for production investigation.
• Support CI/CD pipelines, application releases, production deployments, post-deployment validation and rollback activities.
• Develop/support operational automation using Shell, Python, JavaScript or Java.
• Coordinate incident resolution across Development, Database, Infrastructure, Network, Middleware, vendors and business teams.
• Maintain runbooks, operational procedures, incident records and production-support documentation.
• Any other ad-hoc duties as assigned by supervisor

Mandatory Technical Requirements

• 5-9 years of hands-on Application Production Support / L2-L3 Production Support experience.
• Strong Linux/Unix production troubleshooting.
• Strong SQL and database troubleshooting.
• Hands-on P1/P2/major incident management.
• Incident Management, Problem Management and RCA experience.
• Batch processing/workload scheduling and job-failure recovery.
• REST API troubleshooting in production.
• Experience supporting distributed/microservices-based applications.
• Hands-on monitoring using Grafana, AppDynamics, Kibana/ELK or Prometheus.
• CI/CD pipeline and production deployment support.
• Shell, Python, JavaScript or Java scripting/programming exposure.Change and Release Management experience in controlled production environments.

Operational / Shift Requirements

• This is a fully onsite role. The successful candidate will be required to work from the designated client location; work-from-home/hybrid arrangements are not available for this position.
• Must be comfortable working on a rotational shift arrangement based on production-support requirements.
• Must be available for weekend and public-holiday support when scheduled as part of the support roster.
• Must participate in 24x7 production support/on-call coverage, including after-hours support where required.
• Must be available for planned weekend/night production releases, maintenance activities, patching, DR exercises and deployment support.
• Shift schedules and support rosters may change according to operational and business requirements.
• Candidates should be comfortable working in a high-pressure production environment requiring timely response to critical incidents.

Banking/financial-services production support experience; BMC Control-M or Autosys; ServiceNow; Docker/Kubernetes/OpenShift; AWS/Azure/GCP; ITIL certification; and experience supporting high-volume transactional applications.

Important: This position is suitable for candidates specifically seeking a hands-on, fully onsite Production Support role involving rotational shifts, weekend/on-call coverage and 24x7 operational responsibilities.