Senior Production Support Analyst - Trading Platform

TD Securities; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TD Securities is seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems.

Responsibilities include leading incident triage, proactive monitoring, ITIL-compliant changes, and close collaboration with Front Office desks. 7+ years in production support within financial services preferred.

Qualifications

• 7+ years of application / production support experience.
• Experience within financial services or trading environments.
• Strong understanding of Prime Brokerage, Securities Lending, and Equity/Total Return Swaps
• Familiarity with front office trading workflows and environments
• Operating Systems: Linux (Red Hat), Windows Server
• Databases: Oracle, MS SQL Server
• Tools: Autosys, Splunk, Dynatrace
• Cloud/Platforms: Azure, VMware
• Languages: SQL, Python, Java
• Data: ETL pipelines, Databricks, Azure Data Factory
• Strong ITIL knowledge (Incident, Problem, Change Management)
• Exposure to SDLC, Agile, and DevOps practices
• Strong ownership and ability to operate independently
• Excellent communication and stakeholder management skills
• Client-focused with a continuous improvement mindset

Responsibilities

• Provide L2 production support for Synthetic Prime and related applications.
• Lead incident triage, prioritization, escalation, and resolution.
• Own problem management including root cause analysis and remediation.
• Communicate incidents, risks, and outages clearly to stakeholders.
• Monitor system health and proactively prevent production issues.
• Improve application performance and resiliency.
• Troubleshoot application, system, and data integrity issues.
• Execute changes in line with ITIL governance.
• Support releases including deployment, validation, and rollback planning.
• Ensure minimal business impact during production changes.
• Partner closely with Front Office trading desks and business users.
• Act as a primary contact for support queries and issue resolution.
• Provide timely updates and drive service improvements.
• Identify opportunities to improve processes and reduce operational risk.
• Ensure adherence to enterprise risk and audit standards.
• Support control reviews and remediation efforts.
• Support disaster recovery planning and testing.
• Ensure compliance with DR/BCP requirements.
• Maintain documentation and knowledge base.
• Support cross-team collaboration and knowledge sharing

Skills

ITIL knowledge

Incident management

Problem management

Change management

SDLC

Agile

DevOps

Ownership

Stakeholder management

Tools

Autosys

Splunk

Dynatrace

Azure

VMware

Oracle

MS SQL Server

Job description

TD Securities is seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems.

Responsibilities include leading incident triage, proactive monitoring, ITIL-compliant changes, and close collaboration with Front Office desks. 7+ years in production support within financial services preferred.