Head of Trading Venue Operations APAC/ Trading Technology/ Production Support

ks consulting pte. ltd.; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

ks consulting pte. ltd. is seeking an experienced senior leader to take ownership of a critical APAC Production Support function for a leading global financial markets organisation.

You will guide a geographically distributed team across Trading Technology, Production Support, and Technology Operations. This role requires deep knowledge of financial markets, trading workflows, and multiple asset classes, with a preference for credit experience.

Qualifications

• Senior experience leading Trading Technology, Production Support, Application Support or Technology Operations within Financial Services.
• Strong understanding of Financial Markets, trading systems and OTC products.
• Experience across at least one major asset class — Credit experience is particularly desirable.
• Strong understanding of pre- and post-trade workflows.
• Proven people leadership experience across geographically distributed teams.
• Excellent stakeholder and incident-management skills.
• A track record of driving operational improvement, automation and change.
• Comfortable operating in a fast-paced, high-pressure trading environment.

Responsibilities

• Lead and develop a high-performing, geographically distributed Production Support / L1 team.
• Own the operational support model for critical trading platforms across APAC.
• Act as the senior escalation point for high-impact incidents, ensuring rapid resolution and minimal business disruption.
• Partner closely with brokers, traders, desk heads, Product, Technology and senior business stakeholders.
• Drive collaboration across L1, L2 and Development teams.
• Improve incident management, service quality, operational processes and stakeholder experience.
• Champion AI, automation and data-driven operations to improve response times, accuracy, productivity and knowledge management.
• Build a scalable support model across multiple asset classes and platforms.

Skills

Trading technology leadership

Production support

Incident-management

Stakeholder management

Job description

We are looking for a senior Trading Technology / Production Support leader for our client to take ownership of a critical APAC support function for a leading global financial markets organisation.

Credit | Rates | FX | Equities | Energy & Commodities

What you’ll be doing

• Lead and develop a high-performing, geographically distributed Production Support / L1 team.
• Own the operational support model for critical trading platforms across APAC.
• Act as the senior escalation point for high-impact incidents, ensuring rapid resolution and minimal business disruption.
• Partner closely with brokers, traders, desk heads, Product, Technology and senior business stakeholders.
• Drive collaboration across L1, L2 and Development teams.
• Improve incident management, service quality, operational processes and stakeholder experience.
• Champion AI, automation and data-driven operations to improve response times, accuracy, productivity and knowledge management.
• Build a scalable support model across multiple asset classes and platforms.

We’re looking for

• Senior experience leading Trading Technology, Production Support, Application Support or Technology Operations within Financial Services
• Strong understanding of Financial Markets, trading systems and OTC products
• Experience across at least one major asset class — Credit experience is particularly desirable
• Strong understanding of pre- and post-trade workflows
• Proven people leadership experience across geographically distributed teams
• Excellent stakeholder and incident-management skills
• A track record of driving operational improvement, automation and change
• Comfortable operating in a fast-paced, high-pressure trading environment