Senior Product Success Manager - Sustainability (Remote)

Sustain.Life; Singapore; Remote; SGD 120,000 - 180,000; Full time

Job summary

Workiva, a leading platform for risk, finance, and sustainability, seeks a Senior Product Success Manager - Sustainability to drive adoption and growth for carbon accounting solutions. You will partner with customers and internal teams to define success metrics, deliver ESG programs, and ensure smooth platform deployment while expanding reference accounts.

You will translate regulatory changes into practical guidance, monitor usage and renewal signals, and conduct quarterly reviews to

Qualifications

• Minimum 6 years of experience in Customer Success, Product Advisory, or Implementation Management within B2B SaaS, including 4+ years focused on ESG, carbon accounting, or environmental sustainability software
• Deep familiarity with carbon accounting standards, specifically GHG Protocol (Scope 1, 2, and 3) and regulatory frameworks like CSRD, CDP, GRI, or ISSB
• Exceptional client-facing communication skills with corporate sustainability officers, auditors, and technical leads
• Proven ability to simplify complex regulatory concepts into intuitive user workflows

Responsibilities

• Lead end-to-end onboarding and feature adoption for mid-market and enterprise clients managing carbon accounting and sustainability metrics
• Help customers map organizational structures, facility data, and Scope 1, 2, and 3 emission boundaries into the platform
• Define and measure Key Value Indicators (KVIs) with sustainability leads, CFOs, and ESG compliance teams
• Serve as a subject matter expert on carbon reporting standards to guide users through emission factor selections, data collection workflows, and audit-ready reporting
• Translate complex regulatory changes into clear, actionable product guidance for users
• Monitor customer usage patterns, renewal likelihood, and platform health scores to proactively prevent churn
• Conduct Quarterly Business Reviews showcasing carbon reduction milestones, reporting readiness, and platform ROI
• Interpret customer satisfaction metrics and develop strategies to improve them
• Partner with Product and Engineering teams to advocate for feature enhancements, APAC-specific requirements, and UX improvements
• Collaborate with Solution Architects to resolve complex data-mapping and methodology questions
• Review customer accounts post-implementation and collaborate across internal teams to address platform needs and technical troubleshooting
• Scale emerging solutions and refine operating methods to improve customer satisfaction
• Align with global teams to ensure best-in-class product success processes
• Enable Customer Success teams to deliver meaningful value to customers
• Educate customers and internal teams on the benefits of new product releases

Skills

Customer Success

Product Advisory

Implementation Mgmt

ESG

Carbon Accounting

Sustainability Software

B2B SaaS

Tools

SAP

Salesforce ESG Cloud

NetSuite

Energy management systems

Job description

Workiva, a leading platform for risk, finance, and sustainability, seeks a Senior Product Success Manager - Sustainability to drive adoption and growth for carbon accounting solutions. You will partner with customers and internal teams to define success metrics, deliver ESG programs, and ensure smooth platform deployment while expanding reference accounts.

You will translate regulatory changes into practical guidance, monitor usage and renewal signals, and conduct quarterly reviews to