Senior Product Manager, Buyer Experience

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Shopee Singapore Private Limited is seeking a Product Manager to own the roadmap for checkout, order processing and fulfilment, collaborating with business, engineering and design teams to accelerate growth and improve buyer experiences.

You will drive funnel improvements via data analysis, A/B testing and stakeholder collaboration across markets, while mentoring junior team members on requirements, testing and launches.

Qualifications

• Bachelor’s degree in any discipline; master’s is advantageous but not required.
• At least 3 years of full-time experience in technical product management, technical program management, or analytics-heavy product experience.
• Experience delivering complex projects across multiple teams and systems from requirements to launch.
• Strong analytical and structured thinking with a track record of improving product metrics.
• Ability to turn business needs into practical product improvements.
• Clear communication with stakeholders from different functions, levels and markets.
• Strong project management skills; manage multiple priorities and deadlines.
• Experience in e-commerce, marketplace or order/fulfilment products is advantageous.
• Hands-on experience with A/B testing, writing requirement documents, or using SQL and analytics tools is advantageous.

Responsibilities

• Own the product roadmap for checkout, order processing and fulfilment experience.
• Improve conversion, success rates and speed across the buyer journey using funnel analysis and A/B tests.
• Collaborate with business and operations teams to translate workflows into product requirements.
• Lead cross-team projects from requirements through rollout and post-launch review.
• Leverage data and AI-assisted analysis of user feedback to identify problems and fixes.
• Set priorities and timelines with multiple stakeholders and mitigate risks.
• Mentor junior team members on requirement writing, testing and launch.

Skills

Analytical thinking

Stakeholder mgmt

Roadmapping

AB testing

SQL

Data analysis

Communication

Project management

E-commerce domain knowledge

Education

Bachelor's degree

Master's degree advantageous

Tools

SQL

Analytics tools

Job description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

Job Description:

• Own the product roadmap for checkout, order processing and fulfilment experience, deciding what to build next and why
• Improve conversion, success rates and speed across the buyer purchase journey, using funnel analysis and A/B tests to find and test improvements
• Spend time with business and operations teams to understand their workflows and buyer pain points, then turn these into clear product requirements
• Lead projects that involve several teams and systems, working with engineering and design from requirements through rollout and post-launch review
• Use data, and AI-assisted analysis of user feedback, to spot recurring problems and design fixes
• Set priorities and timelines with several stakeholders at once, flag risks early, and sign off requirements with senior stakeholders, within Product and across markets
• Guide junior team members through requirement writing, testing and launch

Requirements:

• Bachelor's degree in any discipline; a master's is advantageous but not required
• At least 3 years of full-time experience in technical product management, technical program management, or analytics-heavy product experience, excluding internships and part-time roles
• Experience delivering complex projects that involve several teams and systems, from requirements to launch
• Strong analytical and structured thinking, with a record of improving product metrics such as conversion, success rate or speed using data
• Ability to understand real business scenarios and turn operational needs into practical product improvements
• Clear communication and the confidence to work with stakeholders from different functions, levels and markets
• Strong project management skills; able to manage several priorities and deadlines at the same time and ensure deliverables are completed on schedule
• Experience in e-commerce, marketplace or order and fulfilment products is an advantage
• Hands-on experience with A/B testing, writing requirement documents, or using SQL and analytics tools is an advantage