Senior Product Manager, Buyer Experience

shopee ip singapore private limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Shopee IP Singapore Private Limited is seeking a product manager to own the checkout, order processing and fulfilment experience in Singapore. You will drive funnel improvements with data, run A/B tests, and collaborate with operations and engineering to deliver measurable impact across markets.

The role requires 3+ years in technical product management, strong analytics, clear communication and robust project management.

Qualifications

• Bachelor’s degree in any discipline; master's advantageous but not required.
• At least 3 years of full-time experience in technical product management, technical program management, or analytics-heavy product experience.
• Experience delivering complex projects involving several teams and systems from requirements to launch.
• Strong analytical and structured thinking with a record of improving product metrics such as conversion, success rate or speed using data.
• Ability to understand real business scenarios and turn operational needs into practical product improvements.
• Clear communication and the confidence to work with stakeholders from different functions, levels and markets.
• Strong project management skills; able to manage several priorities and deadlines at the same time and ensure deliverables are completed on schedule.
• Experience in e-commerce, marketplace or order and fulfilment products is an advantage.
• Hands-on experience with A/B testing, writing requirement documents, or using SQL and analytics tools is an advantage.

Responsibilities

• Own the product roadmap for checkout, order processing and fulfilment experience.
• Improve conversion, success rates and speed across the buyer purchase journey using funnel analysis and A/B tests to find and test improvements.
• Spend time with business and operations teams to understand their workflows and buyer pain points, then turn these into clear product requirements.
• Lead projects that involve several teams and systems, working with engineering and design from requirements through rollout and post-launch review.
• Use data, and AI-assisted analysis of user feedback, to spot recurring problems and design fixes.
• Set priorities and timelines with several stakeholders at once, flag risks early, and sign off requirements with senior stakeholders, within Product and across markets.
• Guide junior team members through requirement writing, testing and launch.

Skills

Analytical thinking

Structured thinking

Clear communication

Project management

A/B testing

Education

Bachelor's degree

Tools

SQL

Analytics tools

Job description

Job Description:

• Own the product roadmap for checkout, order processing and fulfilment experience, deciding what to build next and why
• Improve conversion, success rates and speed across the buyer purchase journey, using funnel analysis and A/B tests to find and test improvements
• Spend time with business and operations teams to understand their workflows and buyer pain points, then turn these into clear product requirements
• Lead projects that involve several teams and systems, working with engineering and design from requirements through rollout and post-launch review
• Use data, and AI-assisted analysis of user feedback, to spot recurring problems and design fixes
• Set priorities and timelines with several stakeholders at once, flag risks early, and sign off requirements with senior stakeholders, within Product and across markets
• Guide junior team members through requirement writing, testing and launch

Requirements:

• Bachelor’s degree in any discipline; a master's is advantageous but not required
• At least 3 years of full-time experience in technical product management, technical program management, or analytics-heavy product experience, excluding internships and part-time roles
• Experience delivering complex projects that involve several teams and systems, from requirements to launch
• Strong analytical and structured thinking, with a record of improving product metrics such as conversion, success rate or speed using data
• Ability to understand real business scenarios and turn operational needs into practical product improvements
• Clear communication and the confidence to work with stakeholders from different functions, levels and markets
• Strong project management skills; able to manage several priorities and deadlines at the same time and ensure deliverables are completed on schedule
• Experience in e-commerce, marketplace or order and fulfilment products is an advantage
• Hands-on experience with A/B testing, writing requirement documents, or using SQL and analytics tools is an advantage