Service Transformation & Excellence Lead
Public Service Division
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Job summary
Public Service Division is seeking an Organisational Excellence Manager to drive service transformation by turning insights into action and simplifying complexities. You will shape how services are designed, delivered, and continuously improved through collaborative stakeholder engagement.
You will gather data and customer insights, lead design and implementation of improvements, and monitor adoption and impact. Experience in change management and a user-centric approach will be an advantage.
Qualifications
- Self-motivated and collaborative team player with a solutions-oriented mindset.
Responsibilities
- Gather and synthesise data and customer insights across sources.
- Lead or support design and implementation of solutions to elevate service quality.
- Review customer touchpoints and internal processes with stakeholders to co-create service policies and standards.
- Monitor adoption and measure impact; conduct service audits and facilitate workshops.
- Support the Quality Service Manager's Office and contribute to Whole-of-Government initiatives.
Skills
Education
Tools
Job description
Public Service Division is seeking an Organisational Excellence Manager to drive service transformation by turning insights into action and simplifying complexities. You will shape how services are designed, delivered, and continuously improved through collaborative stakeholder engagement.
You will gather data and customer insights, lead design and implementation of improvements, and monitor adoption and impact. Experience in change management and a user-centric approach will be an advantage.
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