Senior Process Excellence & Transformation Lead

HSBC Group; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

HSBC in Singapore seeks a Project and Programme Management professional to drive process excellence within the GCOO team. You will lead end-to-end process redesign, deploy simplified target-state processes, and manage a pipeline of simplification initiatives with data-driven process mining insights.

You will collaborate with IWPB, Transformation Leads, and COOs, ensuring changes are embedded through updated procedures, controls, and training.

Qualifications

• 7-10 years' experience in process excellence, operational improvement, or business transformation within financial services.
• Proven track record delivering end-to-end process redesign from diagnostic through implementation and sustained adoption.
• Strong expertise in process mapping and Lean/Six Sigma; Green/Black Belt certification advantageous but not mandatory.
• Familiarity with process mining/analytics tooling (e.g., Celonis, UiPath Process Mining, Python) and ability to translate outputs into actionable improvement narratives.
• Strong stakeholder management and communication skills, with experience influencing senior leaders and driving cross-functional alignment across IWPB/CIB or similar environments.
• Degree-level education (or equivalent); MBA or professional process qualification advantageous.

Responsibilities

• Support the Process Excellence pillar agenda, translating the COO transformation strategy into a prioritised, sequenced programme of process improvement initiatives.
• Lead end-to-end process mapping and diagnostics across COO-managed workflows, quantifying inefficiencies, duplication, rework, and handoff delays.
• Design and implement simplified target-state processes, ensuring changes are embedded and sustained through updated procedures, controls, and training.
• Build and manage a pipeline of simplification initiatives, tracking throughput improvements, cycle-time reduction, and capacity release outcomes against agreed targets.
• Oversee deployment of process mining tooling, using data-driven insights to surface improvement opportunities at scale.
• Partner with IWPB Business Managers, Transformation Leads, and CIB Division COOs to align simplification priorities with business demand, capacity constraints, and dependencies.
• Set practice standards and develop capability for the Process Excellence Business Analyst, ensuring consistent methodology and high-quality analytical output.
• Represent the Simplify & Rewire pillar in senior COO/CEO governance forums, providing concise, delivery-grounded updates on progress, risks, decisions required, and outcomes.

Skills

Process mapping

Lean Six Sigma

Stakeholder management

Data analytics

Education

MBA or professional process qualification

Degree-level education

Tools

Celonis

UiPath Process Mining

Python

Job description

HSBC in Singapore seeks a Project and Programme Management professional to drive process excellence within the GCOO team. You will lead end-to-end process redesign, deploy simplified target-state processes, and manage a pipeline of simplification initiatives with data-driven process mining insights.

You will collaborate with IWPB, Transformation Leads, and COOs, ensuring changes are embedded through updated procedures, controls, and training.