Senior Private Banking Trade & Operations Lead

JPMorgan Chase & Co.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking an Associate for Private Banking Investment Operations to act as the senior operations partner to bankers and traders, owning escalations, risk outcomes, and day-to-day servicing.

You will lead triage of breaks, drive root-cause remediation, and partner with change and technology teams on process improvement and automation, ensuring governance, audit readiness, and clear stakeholder communication.

Qualifications

• Bachelor’s degree.
• Min 5 years of experience in a trade support, middle office, or operations role
• Strong business judgement and stakeholder management skills, with the ability to influence and communicate clearly across senior stakeholders.
• Strong analytical and problem-solving capability, including structured root-cause analysis and practical decision-making under pressure.
• Strong ownership and execution discipline, with learning agility and the ability to adapt quickly in a dynamic environment.
• Ability to manage multiple priorities, drive closure through others, and maintain service quality in a fast-paced setting.

Responsibilities

• Serve as the senior operations point of contact for bankers and traders, ensuring reliable day-to-day servicing and strong client outcomes.
• Own escalations end-to-end, including break and exception triage, risk-based decisioning, root-cause analysis, and timely remediation
• Drive process improvement and automation initiatives, defining requirements, supporting testing, and ensuring controls are strengthened sustainably.
• Maintain and enhance the operations control framework, including standard operating procedures and risk/control documentation, ensuring clarity, governance, and audit readiness.
• Lead cross-functional coordination with business, risk, compliance, legal, technology, and operations teams to deliver transformation initiatives and meet governance expectations.

Skills

Stakeholder management

Root-cause analysis

Analytical thinking

Operations management

Process improvement

Communication skills

Education

Bachelor's degree

Tools

Murex

Tableau

Alteryx

Temenos

Job description

JPMorgan Chase & Co. in Singapore is seeking an Associate for Private Banking Investment Operations to act as the senior operations partner to bankers and traders, owning escalations, risk outcomes, and day-to-day servicing.

You will lead triage of breaks, drive root-cause remediation, and partner with change and technology teams on process improvement and automation, ensuring governance, audit readiness, and clear stakeholder communication.