Senior PM APAC Logistics & Operations Lead

Panalpina, Inc.; Singapore; Presencial; SGD 90.000 - 150.000; Jornada completa

Descripción de la vacante

DSV – Global transport and logistics in Singapore is seeking a seasoned APAC SOP Lead to shape and govern standard operating procedures across the region. You will train country teams, audit for compliance and safety, and serve as the APAC SME and executive spokesperson.

The role emphasizes expanding white glove services, driving profitability, and maintaining strong customer escalations and strategic discussions.

Formación

• Preferably >10 years experiences in the logistics industry or in an operations or customer service environment.
• Knowledge and understanding of good transport operations.
• The position requires some travel internationally and intercultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions.

Responsabilidades

• Define the SOP in APAC.
• Train and audit country teams for SOP compliance and safety aspects.
• Be entry window, subject matter expert and key spokesperson in APAC.
• Continuously expand our service scope, white glove volumes and related profitability in APAC.
• Face regional customer contacts for escalations and strategic discussions.
• Drive safety improvements with HSSE and country teams.
• Setup control tower tasks for white glove related matters as needed.
• Implement new white glove customers/business as/when applicable.
• Support in solution and pricing requests/queries to ensure timely response to customer and increase customer satisfaction.

Conocimientos

Logistics experience

Operations knowledge

Customer service

Inter-cultural competence

Global thinking

Travel willingness

Descripción del empleo

DSV – Global transport and logistics in Singapore is seeking a seasoned APAC SOP Lead to shape and govern standard operating procedures across the region. You will train country teams, audit for compliance and safety, and serve as the APAC SME and executive spokesperson.

The role emphasizes expanding white glove services, driving profitability, and maintaining strong customer escalations and strategic discussions.