Personal Lines Underwriting & Policy Servicing Executive

Income Insurance Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Income Insurance Limited is seeking an Executive in the Personal Lines Policy Servicing function to support underwriting adherence, accurate policy issuance, and regulatory compliance. The role requires strong analytical capabilities, detail orientation, and effective communication to drive operational excellence.

Key responsibilities include handling policy enquiries, underwriting reviews for personal lines, end-to-end servicing, and collaboration with internal stakeholders.

Qualifications

• Service-oriented with excellent communication, writing, and presentation skills.
• Positive and open mindset when handling complaints and feedback.
• Meticulous with strong analytical and execution abilities.
• Ability to work under tight timelines while maintaining high-quality deliverables.

Responsibilities

• Respond promptly and professionally to enquiries from policyholders and intermediaries within service timelines.
• Conduct underwriting reviews for personal lines applications and renewals, ensuring compliance with guidelines.
• Perform end-to-end policy servicing from case creation to issuance with accuracy.
• Verify customer details to maintain up-to-date policyholder information.
• Manage exception reports, investigate discrepancies, and follow through on actions.

Skills

Communication skills

Attention to detail

Proactive, initiative

Team player

Education

Degree or Diploma

Tools

MS365 (Excel, PowerPoint, Word)

Job description

Income Insurance Limited is seeking an Executive in the Personal Lines Policy Servicing function to support underwriting adherence, accurate policy issuance, and regulatory compliance. The role requires strong analytical capabilities, detail orientation, and effective communication to drive operational excellence.

Key responsibilities include handling policy enquiries, underwriting reviews for personal lines, end-to-end servicing, and collaboration with internal stakeholders.