Senior Payments Platform Production Support Engineer

ARYAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ARYAN SOLUTIONS PTE. LTD. seeks a Senior Application Support Consultant to provide production support for enterprise payment platforms within a corporate banking environment.

You will monitor applications and resolve incidents to ensure service availability in a fast-paced setting. The role requires hands-on UNIX/Linux scripting and SQL skills, strong incident management and root cause analysis capabilities, and collaboration with multiple teams to implement permanent fixes and support

Qualifications

• Approximately 7–12 years of IT experience with hands-on production support.
• Strong UNIX/Linux and shell scripting proficiency.
• Strong SQL skills for data troubleshooting and verification.
• Experience in monitoring, incidents, problem management, and resolution.

Responsibilities

• Provide L2/L3 production application support for payment and corporate banking platforms.
• Monitor production applications, interfaces, batch processes, and system health.
• Investigate and resolve production incidents, application failures, and performance issues.
• Perform root cause analysis for recurring or critical production issues and coordinate permanent fixes.
• Troubleshoot application and data-related issues using UNIX/Linux commands, scripts, and SQL queries.
• Develop and maintain UNIX scripts to support monitoring, troubleshooting, and operational activities.
• Use SQL to investigate data issues, validate transactions, and support incident resolution.
• Manage incidents through the complete lifecycle, including investigation, resolution, escalation, and closure.
• Coordinate with application development, infrastructure, database, network, and business teams during incident resolution.
• Support major incident and problem management activities for business-critical applications.
• Monitor batch jobs, scheduled processes, system integrations, and transaction processing.
• Support application deployments, releases, patches, and production changes.
• Perform post-deployment validation and production health checks.
• Maintain operational procedures, support documentation, troubleshooting guides, and knowledge articles.
• Identify recurring production issues and recommend improvements to stability and efficiency.
• Communicate incident status, business impact, resolution progress, and technical findings clearly to stakeholders.

Skills

UNIX scripting

SQL

Production support

Incident management

Application monitoring

Root cause analysis

Stakeholder Mgmt

Communication

Cross-functional collab

Payment platforms

Job description

ARYAN SOLUTIONS PTE. LTD. seeks a Senior Application Support Consultant to provide production support for enterprise payment platforms within a corporate banking environment.

You will monitor applications and resolve incidents to ensure service availability in a fast-paced setting. The role requires hands-on UNIX/Linux scripting and SQL skills, strong incident management and root cause analysis capabilities, and collaboration with multiple teams to implement permanent fixes and support