Senior Application Support Consultant – Payments

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. seeks a Senior Application Support Consultant to provide production support for enterprise payment platforms in a corporate banking environment.

You will monitor applications, investigate incidents, perform root cause analysis, and coordinate across development, infra, database, and business teams to maintain service availability.

Qualifications

• 7–12 years of IT experience with strong application or production support.
• Hands-on experience in monitoring, incident management, troubleshooting, and issue resolution.
• Proficiency in UNIX/Linux and UNIX shell scripting.
• Strong SQL skills for data analysis and resolution.
• Experience supporting business-critical enterprise applications.
• Good understanding of incident, change, and problem management processes.
• Excellent written and verbal communication; stakeholder management.
• Ability to coordinate across multiple technical teams during incidents.

Responsibilities

• Provide L2/L3 production application support for payment and banking platforms.
• Monitor production apps, interfaces, batch processes, and system health.
• Investigate and resolve production incidents and performance issues.
• Perform root cause analysis and coordinate permanent fixes.
• Troubleshoot using UNIX/Linux commands, scripts, and SQL queries.
• Develop and maintain UNIX scripts for monitoring and operations.
• Coordinate incident resolution with development, infrastructure, database, and business teams.
• Support deployments, releases, patches, and post-deployment validation.
• Maintain operation runbooks and knowledge articles.

Skills

UNIX/Linux

UNIX shell scripting

SQL

Incident management

Production support

Troubleshooting

Stakeholder communication

Cross-functional collaboration

Tools

ITIL

Job description

Role Overview

We are seeking an experienced Senior Application Support Consultant to provide production support for enterprise payment platforms within a corporate banking environment.

The role requires strong hands‑on experience in application monitoring, production incident management, troubleshooting, and issue resolution. The successful candidate should have strong UNIX scripting and SQL skills and be comfortable supporting business‑critical applications in a fast‑paced production environment.

Key Responsibilities

• Provide L2/L3 production application support for payment and corporate banking platforms.

• Monitor production applications, interfaces, batch processes, and system health to ensure service availability and stability.

• Investigate and resolve production incidents, application failures, and performance issues.

• Perform root cause analysis for recurring or critical production issues and coordinate permanent fixes.

• Troubleshoot application and data‑related issues using UNIX/Linux commands, scripts, and SQL queries.

• Develop and maintain UNIX scripts to support monitoring, troubleshooting, and operational activities.

• Use SQL to investigate data issues, validate transactions, and support incident resolution.

• Manage incidents through the complete lifecycle, including investigation, resolution, escalation, and closure.

• Coordinate with application development, infrastructure, database, network, and business teams during incident resolution.

• Support major incident and problem management activities for business‑critical applications.

• Monitor batch jobs, scheduled processes, system integrations, and transaction processing.

• Support application deployments, releases, patches, and production changes.

• Perform post‑deployment validation and production health checks.

• Maintain operational procedures, support documentation, troubleshooting guides, and knowledge articles.

• Identify recurring production issues and recommend improvements to application stability and operational efficiency.

• Communicate incident status, business impact, resolution progress, and technical findings clearly to relevant stakeholders.

Required Skills

• Approximately 7–12 years of overall IT experience, with strong relevant experience in application or production support.

• Hands‑on experience in application monitoring, production support, incident management, troubleshooting, and issue resolution.

• Strong proficiency in UNIX/Linux and UNIX shell scripting.

• Strong hands‑on SQL skills for data analysis, troubleshooting, and production support.

• Experience supporting business‑critical enterprise applications.

• Good understanding of application support processes, production monitoring, incident management, and problem management.

• Experience troubleshooting application, interface, batch, and data‑related issues.

• Ability to perform root cause analysis and coordinate resolution across multiple technical teams.

• Strong analytical and problem‑solving capabilities.

• Ability to work effectively in a production support environment and manage critical incidents.

• Strong written and verbal communication skills.

• Good stakeholder management and cross‑functional collaboration capabilities.

Preferred Skills

• Experience supporting global or regional payment platforms within corporate banking.

• Understanding of payment processing, transaction flows, and banking payment systems.

• Previous experience supporting high‑volume or business‑critical financial applications.

• Familiarity with ITIL‑based incident, problem, and change management processes.

• Knowledge of blockchain or Distributed Ledger Technology (DLT) would be advantageous but is not mandatory.

• Experience working with geographically distributed technology and business teams.

Work Arrangement

This is an office‑based role requiring on‑site work at Changi Business Park.