Patient Service Associate / Executive, Specialist Outpatient Clinic

SingHealth Group; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

SingHealth Group in Singapore is seeking a Patient Service Associate to deliver front-line services to patients, registering and scheduling appointments, and handling payments. The role also supports nursing and clinical staff with patient care tasks and performs clerical duties within the department.

As assigned, you may be trained to collect swabs (oral, mid turbinate, nasopharyngeal) for testing during pandemic deployments and must be willing to wear PPE and comply with mask-fitting

Qualifications

• GCE O/N Levels or Diploma in Office Skills preferred
• Diploma holders may qualify for Senior role
• Healthcare/customer service experience is an advantage
• Good interpersonal and communication skills
• Willing to wear PPE and be mask-fitted
• Willing to undergo rostered routine testing (RRT) swab when required

Responsibilities

• Provide front-line services to patients
• Register and schedule appointments and collect payments
• Assist nursing and clinical staff with patient activities
• Provide clerical support to the department
• Assist with swab collection in pandemic roles when deployed

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Education

GCE O/N Levels

Diploma

Job description

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Job Category: Ancillary

The Job

You will provide prompt and quality front-line services to patients. You role will involve registration and scheduling appointments for patients and collecting of payments from patients. You will also assist nursing and clinical staff with patients related activites such as room assisting and provide clerical support to the department. You will also be trained to perform oral, mid turbinate or nasopharyngeal swab and collecting the specimens for testing when deployed in pandemic roles as and when required.

Job Requirements

• GCE 'O' or GCE 'N' Levels, preferably with Certificate in Office Skills
• Diploma holders may be considered for the Senior Patient Service Associate position
• Prior experience in healthcare, hospitality or customer service will be an advantage
• Good interpersonal and communication skills
• Strong passion to serve the patients
• Willing to be attired in PPE (personal protective equipment) and be mask-fitted
• Willing to undergo rostered routine testing (RRT) swab when require