Senior Patient Experience Advisor

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

JOBSTUDIO PTE LTD in Singapore seeks a Patient Relations Specialist to receive, assess and manage feedback from patients and families, coordinating investigations with clinical and non-clinical teams and responding with empathy and professionalism.

You will support service recovery, document outcomes, and advocate for patients while ensuring compliance with policies and regulatory standards. A Bachelor’s degree and 1–3 years’ experience are required.

Qualifications

• Bachelor's degree in Business Administration, Communications, Public Relations, Psychology or related disciplines.
• 1–3 years of relevant experience in patient relations, patient experience or customer service.

Responsibilities

• Receive, assess and manage patient and family feedback across channels.
• Follow up with patients and families; coordinate investigations with hospital departments.
• Prepare clear, empathetic responses to address concerns.
• Facilitate service recovery and family conferences; document outcomes.
• Act as liaison between patients, families, doctors, nurses and departments.
• Analyse issues, prepare reports and recommend service improvements.

Skills

Communication skills

Empathy

Customer service

Education

Bachelor's degree

Job description

JOBSTUDIO PTE LTD in Singapore seeks a Patient Relations Specialist to receive, assess and manage feedback from patients and families, coordinating investigations with clinical and non-clinical teams and responding with empathy and professionalism.

You will support service recovery, document outcomes, and advocate for patients while ensuring compliance with policies and regulatory standards. A Bachelor’s degree and 1–3 years’ experience are required.