Patient Relations Executive

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

JOBSTUDIO PTE LTD in Singapore seeks a Patient Relations Specialist to receive, assess and manage feedback from patients and families, coordinating investigations with clinical and non-clinical teams and responding with empathy and professionalism.

You will support service recovery, document outcomes, and advocate for patients while ensuring compliance with policies and regulatory standards. A Bachelor’s degree and 1–3 years’ experience are required.

Qualifications

• Bachelor's degree in Business Administration, Communications, Public Relations, Psychology or related disciplines.
• 1–3 years of relevant experience in patient relations, patient experience or customer service.

Responsibilities

• Receive, assess and manage patient and family feedback across channels.
• Follow up with patients and families; coordinate investigations with hospital departments.
• Prepare clear, empathetic responses to address concerns.
• Facilitate service recovery and family conferences; document outcomes.
• Act as liaison between patients, families, doctors, nurses and departments.
• Analyse issues, prepare reports and recommend service improvements.

Skills

Communication skills

Empathy

Customer service

Education

Bachelor's degree

Job description

Job Description:

• Receive, assess and manage patient and family feedback, including complaints, compliments and suggestions through various channels such as emails, online surveys, phone calls and walk-ins.

• Conduct timely follow-ups with patients and families, coordinate investigations with clinical and non-clinical departments, and prepare clear, empathetic and professional responses to address concerns.

• Facilitate service recovery efforts and coordinate family conferences between patients, families and relevant hospital departments, including meeting minutes and formal case closure.

• Act as a liaison between patients, families, doctors, nurses, allied health professionals and hospital departments to facilitate effective communication and resolution of issues.

• Maintain accurate documentation of patient feedback and case outcomes, analyse recurring issues and service gaps, and prepare reports and recommendations for service improvement.

• Advocate for patients' needs and promote service excellence while ensuring compliance with institutional policies, response timelines, confidentiality requirements and relevant regulatory standards.

Requirement:

• Bachelor's Degree in Business Administration, Communications, Public Relations, Psychology or related disciplines.

• Minimum 1–3 years of relevant experience in patient relations, patient experience, customer service or service recovery roles.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828