Senior Operations & Service Delivery Engineer

User Experience Researchers Pte Ltd; Singapore; Hybrid; SGD 120,000 - 150,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore is seeking a senior operations-focused professional to oversee Portfolio Operations, Funding and Service Management, TSM Operations and Continuity, and Enterprise Mobile/Device Operations. You will coordinate cross-functional teams, manage subscriptions and billing, and ensure governance and security controls are maintained.

The role emphasizes documenting processes, maintaining SOPs, and driving improvements across service delivery in a

Qualifications

• Experience in public-sector or large-enterprise ICT environments.
• 8+ years of experience with government-related service models, shared ICT services or vendor-managed ICT services.
• Working knowledge of public-sector or regulated ICT operating environments is advantageous.
• Understanding of ICT service delivery, operations, service management and vendor management.
• Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts.
• Ability to work with funding, billing, subscription, asset and service records and reconcile operational dependencies.
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent written and verbal communication and stakeholder facilitation skills.

Responsibilities

• Review current IT processes, structures, and ways of working to understand how well they support business needs.
• Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Documentation.
• Coordinate technology service teams, technical service managers, service representatives, Finance/Funding, Procurement and other supporting parties to drive actions to closure.
• Gather and document key assumptions that will guide IT improvements.
• Coordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation.
• Track TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk.

Job description

User Experience Researchers Pte Ltd in Singapore is seeking a senior operations-focused professional to oversee Portfolio Operations, Funding and Service Management, TSM Operations and Continuity, and Enterprise Mobile/Device Operations. You will coordinate cross-functional teams, manage subscriptions and billing, and ensure governance and security controls are maintained.

The role emphasizes documenting processes, maintaining SOPs, and driving improvements across service delivery in a