Senior Operations & Process Improvement Specialist

HAROLD CONSULTANCY; Singapore; On-site; SGD 60,000 - 96,000; Full time

Job summary

HAROLD CONSULTANCY is seeking a Senior Project Specialist, Operations to lead and support operational projects, process improvements, and WMS activities in a fast-paced logistics environment.

You will collaborate with Operations and IT to ensure projects are delivered on time, processes are optimised, and KPIs and service levels are achieved. Strong Excel skills and experience with WMS/ERP systems are essential for success.

Qualifications

• Diploma or Degree in Industrial Engineering, Logistics, Supply Chain, Business, Project Management, or a related discipline.
• 3–5 years of relevant experience in project engineering, process engineering, contract logistics, operations, or business support.
• Experience supporting operational projects, process improvement, system implementation, or process changes.
• Experience with WMS/ERP systems is highly preferred.

Responsibilities

• Support and coordinate operational projects, process improvement initiatives, and business support activities to ensure delivery timelines, SLAs, and KPIs are met.
• Act as a WMS Super User, maintaining data accuracy, performing complex transactions, resolving system/interface issues, and supporting system enhancements.
• Support project start-ups, operational ramp-ups, process changes, and new implementation initiatives.
• Participate in User Acceptance Testing (UAT) and provide support during hyper-care phases following system or process changes.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and Work Instructions (WIs), ensuring proper version control and compliance.
• Analyse existing processes and identify opportunities to improve operational efficiency, productivity, and service quality.
• Support Lean, Kaizen, and other continuous improvement initiatives.
• Manage operational reporting and automate daily/weekly performance reports using advanced Excel functions.
• Prepare and maintain documentation, process maps, reports, and supporting evidence for operational and project requirements.
• Work closely with Operations, IT, and other stakeholders to resolve operational issues and drive successful project implementation.
• Support shift operations and assist with staff-related matters and conflict resolution when required.
• Perform other operational and project-related duties assigned by the Manager.

Skills

Project coordination

Process improvement

Advanced Excel

Data analysis

Stakeholder management

Documentation

Education

Industrial Engineering / Logistics / Supply Chain

3-5 years relevant experience

Tools

WMS/ERP systems

Power Query

Macros

Job description

HAROLD CONSULTANCY is seeking a Senior Project Specialist, Operations to lead and support operational projects, process improvements, and WMS activities in a fast-paced logistics environment.

You will collaborate with Operations and IT to ensure projects are delivered on time, processes are optimised, and KPIs and service levels are achieved. Strong Excel skills and experience with WMS/ERP systems are essential for success.