Senior Operation Executive

Dr.SOS; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Dr.SOS in Singapore is seeking an Operations Supervisor to oversee daily operations and service delivery within the training centre. You will guide Operations Executives and coordinate with the Academic Department to ensure smooth classroom scheduling and resource readiness.

The role requires attention to student support, compliance with EduTrust and safety standards, and active involvement in audits and process improvements.

Responsibilities

• Supervise and provide guidance to Operations Executives to ensure efficient daily operations and service delivery.
• Oversee student support services, including handling student enquiries, attendance matters, course administration, and operational issues.
• Prepare and manage classroom schedules to ensure optimal utilisation of training facilities.
• Coordinate and arrange trainer deployment and teaching schedules in collaboration with the Academic Department.
• Ensure classrooms, training equipment, and learning resources are prepared prior to each class.
• Monitor daily operations to ensure all training sessions are conducted smoothly and in accordance with organisational procedures.
• Maintain the cleanliness, safety, and overall condition of the training centre and coordinate maintenance works with vendors when required.
• Manage inventory of classroom materials, training equipment, stationery, and operational supplies.
• Ensure compliance with organisational policies, EduTrust requirements, workplace safety regulations, and operational SOPs.
• Assist in student registration, course commencement, examinations, assessments, and graduation activities.
• Prepare operational reports, trainer schedules, classroom utilisation reports, and other administrative documentation.
• Liaise with internal departments, trainers, vendors, and external stakeholders to ensure smooth operational coordination.
• Support audits, inspections, and quality assurance activities.
• Recommend and implement continuous improvements to operational processes and service delivery.
• Perform any other operational duties assigned by Management.

Job description

Supervise and provide guidance to Operations Executives to ensure efficient daily operations and service delivery.

Oversee student support services, including handling student enquiries, attendance matters, course administration, and operational issues.

Prepare and manage classroom schedules to ensure optimal utilisation of training facilities.

Coordinate and arrange trainer deployment and teaching schedules in collaboration with the Academic Department.

Ensure classrooms, training equipment, and learning resources are prepared prior to each class.

Monitor daily operations to ensure all training sessions are conducted smoothly and in accordance with organisational procedures.

Maintain the cleanliness, safety, and overall condition of the training centre and coordinate maintenance works with vendors when required.

Manage inventory of classroom materials, training equipment, stationery, and operational supplies.

Ensure compliance with organisational policies, EduTrust requirements, workplace safety regulations, and operational SOPs.

Assist in student registration, course commencement, examinations, assessments, and graduation activities.

Prepare operational reports, trainer schedules, classroom utilisation reports, and other administrative documentation.

Liaise with internal departments, trainers, vendors, and external stakeholders to ensure smooth operational coordination.

Support audits, inspections, and quality assurance activities.

Recommend and implement continuous improvements to operational processes and service delivery.

Perform any other operational duties assigned by Management.