Senior Merchant AI Product Lead

Klook

Singapore

On-site

SGD 120,000 - 160,000

Full time

2 days ago

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Job summary

Klook seeks a Senior Product Manager to lead merchant-side AI product initiatives. You will own the strategy and roadmap for AI-enabled merchant experiences, partnering with ML, engineering, and operations to drive value across onboarding, listing, pricing, inventory, marketing, and support.

This role emphasizes cross-functional collaboration, agility, and delivering tangible business impact. You will shape the product form an Agent can take, work with merchants and KAMs to address frontline

Qualifications

5–8 years of product management experience, including at least 2 years owning a 0-to-1 or 1-to-10 product line.
Experience with AI / LLM / Agent products in B2B or B2C contexts.
Familiarity with B2B SaaS or platform product workflow design; ERP or supply-chain exposure is a plus.
Strong cross-functional collaboration and communication; able to drive execution across ML, engineering, operations, and commercial teams.
Fluent business English (spoken and written).

Responsibilities

Own product strategy and roadmap for merchant-side AI products, defining the evolution path from assistive to autonomous experiences.
Develop a deep understanding of merchant lifecycle workflows and identify AI-enabled 10x improvement opportunities.
Design core AI capabilities: intent understanding, task decomposition, tool use, context/memory, human-in-the-loop, safety guardrails.
Collaborate with ML, engineering, and operations to translate model capabilities into measurable business value.
Co-create with merchants, KAMs, and BD; let frontline problems drive iteration.
Drive governance of data assets, APIs, and tooling to build a reliable product-capable base.