Senior Manager, Workplace Ops & Records Experience

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

IMDA invites an experienced administrator to join the Workplace & Facilities Management team within WOD. You will shape and implement day-to-day office operations, governance for records management, and proactive support for procurement and registry services across the agency.

The role focuses on improving information handling, policy development, and cross-functional collaboration to deliver seamless employee experiences in a fast-paced government environment.

Qualifications

• Tertiary qualification in a relevant field with 5+ years of related experience.
• Experience applying service design thinking to improve service experiences.
• Ability to design intuitive administrative and information services.
• Strong stakeholder engagement across senior management levels.
• Excellent writing and presentation skills to influence outcomes.

Responsibilities

• Develop and oversee operating and administrative policies, procedures and communications for day-to-day office operations.
• Support procurement of corporate goods/services including end-to-end processes.
• Oversee corporate/registry functions: meeting rooms, staff exits, business cards, circulars, mailroom and records storage.
• Lead Records Management initiatives, governance, classifications, retention schedules, and filing structures.
• Propose innovative records management solutions, including digitalisation and RM chatbot adoption.

Skills

Service design thinking

Project management

Stakeholder management

Interpersonal communication

Writing and presentation

Proactive mindset

Multi-tasking

Team collaboration

User experience focus

Education

Tertiary qualification in relevant field

Job description

IMDA invites an experienced administrator to join the Workplace & Facilities Management team within WOD. You will shape and implement day-to-day office operations, governance for records management, and proactive support for procurement and registry services across the agency.

The role focuses on improving information handling, policy development, and cross-functional collaboration to deliver seamless employee experiences in a fast-paced government environment.