Senior Manager, Trading Operations & IT Support APAC

menrva pte. ltd.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Menrva Pte. Ltd. is seeking an experienced operations leader to head APAC trading support, overseeing a distributed team across Singapore, Hong Kong, Sydney, and Manila.

You’ll own end‑to‑end support for broker‑ and trader‑facing platforms—from onboarding and trade management to incident resolution—driving automation and data‑driven improvements. This role leads L1–L2 incident management, builds strong relationships with brokers and desks, and collaborates with Product and Technology to prepare

Qualifications

• Experience in Level 1–2 incident management in trading environments.
• Strong credit products knowledge (bonds, CDS, credit indices).
• Hands-on with ITSM tools (ServiceNow or similar).

Responsibilities

• Lead Level 1–2 support across asset classes, ensuring incidents and requests are resolved within SLAs.
• Act as primary escalation point for business-critical issues, coordinating stakeholders through to resolution.
• Build relationships with brokers, desk heads, product owners, and senior stakeholders.
• Drive collaboration between support and Development teams to break down silos and improve service outcomes.
• Define and continuously improve operational procedures, controls, and support processes.
• Champion ServiceNow and automation initiatives to lift service quality and reporting.
• Partner with Product and Technology on upcoming developments and support readiness.
• Own Risk, Audit, and Compliance matters within the team.
• Manage, coach, and develop a geographically distributed team; optimise resourcing across asset classes.

Skills

L1-L2 support

Incident management

Credit products

ITSM tooling

ServiceNow

Trading applications

Market data systems

Tools

Bloomberg

Refinitiv

ServiceNow

Job description

About the Role

Our client, a leading global provider of market infrastructure and trading technology, is looking for a hands‑on operations leader to head up their APAC trading support function. This is a senior leadership role covering a team of support professionals across Singapore, Hong Kong, Sydney, and Manila, providing real‑time operational support across five asset classes: Credit, Rates, FX, Equities, and Energy & Commodities.

You’ll own the end‑to‑end support model for broker‑and‑trader-facing platforms — from client onboarding and trade management to system configuration and incident resolution — while driving the adoption of automation and data‑driven practices to improve speed, accuracy, and team capability across the region.

Key Responsibilities

1. Lead Level 1–2 support delivery across multiple asset classes, ensuring incidents and service requests are resolved within agreed SLAs
2. Act as primary escalation point for business‑critical issues, coordinating stakeholders through to resolution
3. Build strong relationships with brokers, desk heads, product owners, and senior business stakeholders
4. Drive collaboration between support and Development teams to break down silos and improve service outcomes
5. Define and continuously improve operational procedures, controls, and support processes
6. Champion ServiceNow (or similar ITSM tooling) and automation initiatives to lift service quality and reporting
7. Partner with Product and Technology teams on upcoming developments and support readiness
8. Own Risk, Audit, and Compliance matters within the team
9. Manage, coach, and develop a geographically distributed team; optimise resourcing across asset classes

Key Requirements:

1. Solid L1–L2 support and Incident Management background, ideally across Trading Applications, Bloomberg, Refinitiv, and Market Data systems
2. Strong, hands‑on Credit products experience essential — corporate/sovereign bonds, CDS, credit indices, and related fixed income instruments
3. FX, Equities, and Energy & Commodities product knowledge advantageous but not essential
4. Hands‑on experience with ServiceNow or similar ITSM/workflow platforms — essential