Senior Manager of Trading Support - Menrva Group

Menrva; Singapore; Hybrid; SGD 240,000 - 360,000; Full time

Job summary

Menrva is seeking a hands-on operations leader to head APAC trading support, overseeing a team across Singapore, Hong Kong, Sydney, and Manila. You will own end-to-end support for broker- and trader-facing platforms, from onboarding to incident resolution, while driving automation and data-driven practices across the region.

You will manage Level 1–2 support for multiple asset classes, partner with Product and Technology, and own risk and compliance within the team.

Qualifications

• Solid L1–L2 support and incident management experience in trading applications.
• Credit products experience essential (bonds, CDS, credit indices).
• Hands-on ServiceNow or similar ITSM/workflow platform experience — essential.
• Proven stakeholder management skills across traders, brokers and senior leadership.
• Experience building and leading high-performing, distributed teams.
• Solid knowledge of Financial Markets, OTC products, and pre/post-trade workflows, with depth in Credit.

Responsibilities

• Lead Level 1–2 support delivery across multiple asset classes and meet SLAs.
• Act as primary escalation point for critical issues and coordinate resolution.
• Build relationships with brokers, desk heads, product owners and senior stakeholders.
• Drive collaboration between support and Development teams to improve service outcomes.
• Define and improve operational procedures, controls, and support processes.
• Champion ITSM tooling and automation to lift service quality and reporting.
• Partner with Product and Technology teams on upcoming developments and readiness.
• Own Risk, Audit, and Compliance within the team.
• Manage, coach, and develop a distributed regional team.

Skills

L1-L2 support

Incident Management

Stakeholder management

Communication under pressure

Distributed team leadership

Financial Markets knowledge

OTC product knowledge

Tools

ServiceNow

ITSM tooling

Job description

About the Role

Our client, a leading global provider of market infrastructure and trading technology, is looking for a hands-on operations leader to head up their APAC trading support function. This is a senior leadership role covering a team of support professionals across Singapore, Hong Kong, Sydney, and Manila, providing real-time operational support across five asset classes: Credit, Rates, FX, Equities, and Energy & Commodities.

You’ll own the end-to-end support model for broker- and trader-facing platforms — from client onboarding and trade management to system configuration and incident resolution — while driving the adoption of automation and data-driven practices to improve speed, accuracy, and team capability across the region.

Key Responsibilities

1. Lead Level 1–2 support delivery across multiple asset classes, ensuring incidents and service requests are resolved within agreed SLAs
2. Act as primary escalation point for business-critical issues, coordinating stakeholders through to resolution
3. Build strong relationships with brokers, desk heads, product owners, and senior business stakeholders
4. Drive collaboration between support and Development teams to break down silos and improve service outcomes
5. Define and continuously improve operational procedures, controls, and support processes
6. Champion ServiceNow (or similar ITSM tooling) and automation initiatives to lift service quality and reporting
7. Partner with Product and Technology teams on upcoming developments and support readiness
8. Own Risk, Audit, and Compliance matters within the team
9. Manage, coach, and develop a geographically distributed team; optimise resourcing across asset classes

Key Requirements:

1. Solid L1–L2 support and Incident Management background, ideally across Trading Applications, Bloomberg, Refinitiv, and Market Data systems
2. Strong, hands‑on Credit products experience essential — corporate/sovereign bonds, CDS, credit indices, and related fixed income instruments
3. FX, Equities, and Energy & Commodities product knowledge advantageous but not essential
4. Hands‑on experience with ServiceNow or similar ITSM/workflow platforms — essential
5. Proven stakeholder management skills, with the ability to influence at all levels — from traders and brokers to senior leadership
6. Excellent communication skills, calm and clear under pressure
7. Experience building and leading high-performing, distributed teams
8. Solid knowledge of Financial Markets, OTC products, and pre/post-trade workflows, with particular depth in Credit.