Senior Manager, Strategic Business Development & Talent Solutions

WORLD MODE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

World Mode Singapore Pte Ltd is seeking a strategic leader for the role of Senior Manager, Strategic Business Development & Talent Solutions to drive growth and expand our recruitment and workforce solutions portfolio within B2B and B2C retail ecosystems.

You will lead business development, client acquisition, recruitment delivery and client success, collaborating with management to identify opportunities, improve performance and build scalable capabilities across Beauty, Fashion and Lifestyle

Job description

Retail Consultancy | Recruitment & Workforce Solutions | Business Leadership

Company: World Mode Singapore Pte Ltd

Location: Singapore

Employment: Full-Time | Senior Management

About World Mode Singapore

World Mode Singapore (WMS), a subsidiary of Japan-headquartered World Mode Holdings, is an integrated retail consultancy specialising in Beauty, Fashion and Lifestyle.

We provide end-to-end B2B and B2C solutions encompassing Talent & Executive Search, Recruitment, Temporary and Outsourced Staffing, HR & Workforce Solutions, Retail Operations, Training& Education, Visual Merchandising, and Brand & Market Development.

At WMS, we believe that empowering retail professionals and businesses creates stronger brands, better customer experiences and a more sustainable retail ecosystem.

As we embark on our next phase of business growth, we are seeking a strategic, entrepreneurial and commercially driven leader who shares our passion for retail and has the capability to grow businesses, develop people and create meaningful industry partnerships.

The Opportunity

This is more than a traditional Business Development or Recruitment Management position.

As Senior Manager, Strategic Business Development & Talent Solutions , you will play a pivotal role in driving WMS's commercial growth, expanding our recruitment and workforce solutions portfolio, and strengthening our B2B and B2C retail ecosystem.

You will lead business development, client acquisition, recruitment delivery, talent engagement and sales operations, while working closely with management to identify new opportunities, improve business performance and build scalable capabilities.

We are looking for someone who combines the commercial instincts of a business developer, the expertise of a recruitment leader and the operational mindset of a retail professional.

This position offers the opportunity to progressively take on broader business and organisational leadership responsibilities.

Key Responsibilities

1. Strategic Business Development &Commercial GrowthLead and execute business development strategies to achieve revenue, gross profit and sustainable business growth targets.Identify, acquire and develop new B2B clients within the Beauty, Fashion, Lifestyle and broader retail sectors.Build strong relationships with retail brands, business owners, HR leaders, commercial decision-makers and industry partners.Drive consultative selling across WMS's integrated service portfolio, including recruitment, outsourced staffing, HR solutions, retail operations and capability development.Develop commercially viable proposals, pricing models, client contracts and strategic partnerships.Manage sales pipelines, business forecasts, budgets and commercial performance indicators.Identify new market opportunities, service innovations and potential revenue streams.
2. Recruitment, Talent Acquisition &Workforce SolutionsLead the end-to-end recruitment business covering permanent placements, executive search, temporary staffing and outsourced workforce solutions.Oversee recruitment strategies, talent sourcing, screening, selection, placement and post-placement client relationships.Develop and maintain a strong talent network and sustainable recruitment pipeline across frontline retail, supervisory, management and specialist positions.Partner with clients to understand workforce requirements, business challenges and recruitment priorities.Lead recruitment delivery performance, ensuring quality placements, service excellence, client satisfaction and talent retention.Drive continuous improvements in recruitment processes, productivity, service turnaround and candidate experience.Ensure employment agency operations comply with relevant Singapore legislation and regulatory requirements.
3. Client Success, Retail Operations & HR SolutionsAct as a trusted business partner to clients, providing practical solutions to their workforce and retail operational challenges.Understand retail store operations, manpower planning, sales productivity, service standards, customer experience and operational KPIs.Oversee client account servicing, outsourced manpower deployment, service delivery and operational performance.Provide commercial and operational guidance on HR matters, employment practices, workforce planning and employee relations.Supervise payroll coordination, effective HR management and administration, onboarding, offboarding, work-pass matters and statutory requirements with the relevant operational teams.Identify opportunities to enhance client value through integrated retail consultancy, training and workforce solutions.
4. B2B & B2C Ecosystem DevelopmentStrengthen WMS's position as a strategic partner for retail brands, employers, jobseekers and industry stakeholders.Develop B2C talent acquisition, career engagement, community-building and professional development initiatives.Cultivate partnerships with retail as