Senior Manager, Staff Protection Office

Singapore General Hospital; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking a proactive administrator to drive the Staff Protection Programme and manage cases related to abuse and harassment affecting healthcare workers.

You will support the Head of Department in projects and perform broad administrative duties across the Office. The role involves coordinating with stakeholders, developing KPIs, and mentoring junior staff while ensuring policy alignment with evolving requirements.

Qualifications

• Bachelor’s degree or professional diploma in any discipline, including biomedical science, medical, nursing, allied health, counselling, or para-legal services.
• At least 8 years’ working experience preferably in health, healthcare, or para-legal related field with minimum 1 year in supervisory position.
• Familiarity with healthcare industry and patient care operations
• Dealing with external authorities and customers.
• Strong communication skills with good command of English (verbal and written)
• Good command of basic IT skills, e.g. Word, Excel and PowerPoint

Responsibilities

• Plan, execute and review SGH Staff Protection Programme (SPP).
• Oversee and coordinate compilation of abuse and harassment cases to ensure consistency with SPP.
• Coordinate with stakeholders on feedback, complaints and issuance of warning letters.
• Develop and monitor SPP KPIs for periodic reporting to senior management.
• Secretariat to the Staff Protection Council.
• Plan, execute and review SGH SPP policies and procedures.
• Ensure SGH policies and procedures on SPP align with prevailing requirements.
• Review SGH A&H climate and propose management initiatives for continual improvement.
• Curate library of training resources and evaluate training needs for SGH staff.
• Work with stakeholders to manage and administer the training program.
• Collaborate on communications plan to raise awareness and manage A&H by patients and visitors.
• Support promotional campaigns and collaterals to promote climate of trust and safety.
• Main liaison with SingHealth Staff Protection Office on SGH SPP matters.
• Mentor junior staff.
• Where appropriate, initiate SPP enhancement projects.
• Support DD, WSH in all SPP matters as appropriate.

Skills

Communication skills

Healthcare knowledge

Stakeholder management

IT skills

Education

Bachelor’s degree or professional diploma (any discipline including biomedical science, medical, nursing, allied health, counselling, or para-legal services)

Job description

The SGH Staff Protection Office is looking for individuals who are motivated to create a safe working environment to protect healthcare workers from abuse and harassment. The candidate should be a good administrator to ensure comprehensive case management and follow through. The candidate should have exposure to counselling and interview techniques to enable effective and sensitive interaction with staff affected by abuse and harassment. Candidates with para-legal qualification and experience will be highly preferred.

The candidate will be assisting the Head of Department in all projects to drive the Staff Protection Programme and general administration of the Staff Protection Office.The job responsibilities include the following:

• Plan, execute and review the SPP for SGH.

• Oversee and coordinate compilation of abuse and Harassment, A&H, cases to ensure the case management is consistent to the SPP.

• Coordinate with stakeholders on feedback, complaints and issuance of warning letters.

• Develop and monitor SPP KPIs for periodic reporting to senior management.

• Secretariat to the Staff Protection Council

• Plan, execute and review SGH SPP policies and procedures.

• Ensures SGH policies and procedures on SPP are aligned to prevailing requirements and anticipate any new changes.

• Review SGH A&H climate and propose new management initiatives for continual improvement.

• Curate library of training resources and evaluate training needs for SGH staff.

• Work with stakeholders to ensure the training program is managed and administered accordingly.

• Work with stakeholders on a communications plan to raise awareness and promote management of A&H of healthcare workers by patients and visitors.

• Work with stakeholders on promotional campaigns and collaterals to promote climate of trust and safety.

• Main liaison with the SingHealth Staff Protection Office on SGH SPP matters.

• Mentor junior staff.

• Where appropriate, initiate SPP enhancement projects.

• Support DD, WSH in all SPP matters as appropriate.

Requirements:

• Bachelor’s degree or professional diploma in any discipline, including biomedical science, medical, nursing, allied health, counselling, or para-legal services.

• At least 8 years’ working experience preferably in health, healthcare, or para-legal related field with minimum 1 year in supervisory position.

• Familiarity with healthcare industry and patient care operations

• Dealing with external authorities and customers.

• Strong communication skills with good command of English (verbal and written)

• Good command of basic IT skills, e.g. Word, Excel and PowerPoint