Senior/ Assistant Manager, SingHealth Staff Protection & Wellness Office

SingHealth; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SingHealth is seeking a Senior/Assistant Manager to join the Staff Protection Office. You will be the key contact for SingHealth institutions, guiding incident handling involving patients and next of kin.

You will lead incident response, reporting, SOP rollout, and post-incident management, while driving safety initiatives and supporting the Staff Protection Council.

Qualifications

• Bachelor’s Degree in any discipline.
• Experience in healthcare and patient care operations is advantageous.
• Strong organisational, analytical and coordination abilities.

Responsibilities

• Manage immediate incident responses.
• Oversee incident reporting processes.
• Coordinate post-incident management strategies.

Skills

Organisational skills

Analytical thinking

Coordination

Education

Bachelor’s Degree

Job description

We are looking for a dedicated Senior/ Assistant Manager to join our SingHealth Staff Protection Office. Reporting directly to the Manager, you will serve as the key point of contact for SingHealth institutions, providing guidance and support in handling incidents of abuse or harassment involving patients and their next of kin.

In this role, you will work closely with frontline staff to ensure that all policies related to incident response are both effective and relevant. Your responsibilities will include managing immediate responses to incidents, overseeing reporting processes, and coordinating post-incident management strategies. You will also play a pivotal role in cascading and implementing Standard Operating Procedures (SOPs) across institutions and preparing comprehensive reports to support management decision-making.

As part of the team, you will lead the implementation of the Staff Protection Programme, which is focused on promoting safety, preventing incidents, and protecting staff. Additionally, you will provide secretariat and administrative support to the Staff Protection Council, drive initiatives to enhance staff protection strategies, and take on special projects as needed.

Requirements

• Bachelor’s Degree in any discipline
• Relevant experience in the healthcare industry and patient care operations will be advantageous
• Good organisational skills with the ability to perform analytical and coordination work