Manager, Staff Wellbeing, Protection & Engagement

NHG Health; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Woodlands Hospital is seeking a committed HR leader to elevate staff wellbeing, protection and engagement across the organisation. You will partner with leaders to implement wellbeing initiatives, risk mitigation and crisis support, ensuring a safe and supportive work environment.

You will drive annual training, engage cross-functional teams and align programmes with Woodlands Hospital's values and care model, delivering measurable improvements in staff experience and resilience.

Qualifications

• Degree in HR or related discipline required.
• Experience in wellbeing, staff engagement or OD is preferred.
• Knowledge of incident management and harassment policies is advantageous.

Responsibilities

• Lead WellCARE programmes, training plans and wellbeing initiatives.
• Strengthen workplace psychological wellness and staff resilience.
• Collaborate with stakeholders to raise awareness and ownership of wellbeing.
• Coordinate training, debriefing and crisis management support.
• Review communications related to staff wellbeing and protection programs.
• Monitor protection strategies and report trends to management.

Skills

Employee wellbeing

Stakeholder management

Program management

Crisis intervention

Data analytics

Education

Degree in Human Resource Management or related

Tools

PRISM

Microsoft Office

Job description

Woodlands Hospital is a next-generation healthcare system designed to meet the future of care. As an integrated acute and community hospital with specialist outpatient clinics and innovative care models, we deliver person-centred, connected and seamless care that extends beyond traditional hospital walls.

Our mission is to redefine healthcare for an ageing and diverse population through digital innovation, preventive health and strong community partnerships. Grounded in team-based care, sustainability and health equity, we are building a healthier future for all.

Why This Role Matters

This role plays a critical part in fostering a safe, healthy and supportive work environment where employees can thrive. You will partner leaders across the organisation to strengthen workplace psychological wellness, enhance staff protection frameworks, and cultivate a positive employee experience aligned with Woodlands Hospital's culture and model of care.

Key Responsibilities

• Lead the planning and implementation of WellCARE programmes, initiatives and annual training plans.
• Develop and enhance strategies that promote workplace psychological wellness and staff resilience.
• Partner internal stakeholders, family groups and micro-units to build awareness, engagement and ownership of wellbeing initiatives.
• Provide guidance and support to peer supporters, including debriefing and case consultations where required.
• Coordinate and deliver training, workshops and talks on workplace psychological wellness, resilience and crisis management.
• Review and provide direction on communications related to staff wellbeing programmes and initiatives.

Strengthen Staff Protection and Workplace Safety

• Lead the planning, implementation and evaluation of annual staff protection programmes, outreach initiatives and awareness campaigns.
• Develop, enhance and maintain staff protection strategies, frameworks and initiatives to foster a safe and respectful workplace.
• Review and provide guidance on communications related to staff protection matters, including workplace abuse, harassment prevention and post-incident management.
• Analyse incident reports and trends to identify risk areas, drive targeted interventions and strengthen preventive measures.
• Coordinate post-incident management efforts and triage cases to relevant stakeholders, including the Staff Support Programme, Emergency Preparedness, Enterprise Risk Management, Employee & Industrial Relations and Workplace Safety & Health teams.
• Plan and coordinate training programmes, workshops and educational talks on workplace abuse prevention, harassment management, de-escalation techniques and post-incident care.
• Oversee the governance and administration of the Portal for Risk Identification and Safety Management (PRISM), ensuring timely reporting, escalation and follow-up with relevant stakeholders.
• Monitor, analyse and report significant staff protection trends and emerging risks, providing actionable insights and recommendations to management.
• Collaborate closely with the Cluster Wellbeing Office and cross-functional stakeholders to ensure alignment, consistency and effectiveness of staff protection policies, programmes and initiatives.
• Support the review and continuous improvement of workplace violence, abuse and harassment prevention policies, procedures and response frameworks.

Drive Employee Engagement and Workplace Culture

• Build strong relationships with leaders and employees to understand workforce needs and engagement drivers.
• Design, implement and evaluate employee engagement strategies that strengthen organisational culture and employee experience.
• Lead initiatives that promote wellbeing, work-life harmony and quality of work life.
• Measure programme effectiveness and leverage insights to continuously improve engagement outcomes.
• Represent Human Resources in engagement, wellbeing and organisational culture projects, committees and workgroups.
• Support the development of programmes that reinforce Woodlands Hospital's values and Model of Care.

Lead People and Operational Excellence

• Supervise and develop Executives and HR Assistants through coaching, guidance and performance management.
• Manage programme budgets and resources effectively.
• Drive continuous process improvements to enhance service delivery and operational efficiency.
• Monitor programme outcomes and prepare reports for management decision-making.
• Undertake special projects and other duties as assigned.

What You Bring

Qualifications & Experience

• Degree in Human Resource Management, Psychology, Social Work or a related discipline.
• At least 4 to 6 years of relevant experience in employee wellbeing, staff engagement, organisational development, workplace wellness or related HR functions.
• Experience in case management, employee assistance programmes, workplace abuse and harassment management or staff wellbeing initiatives will be advantageous.
• Demonstrated experience leading programmes and initiatives from conceptualisation through implementation and evaluation.
• Experience in incident management, crisis intervention, case triaging or employee support services will be advantageous.
• Familiarity with workplace harassment frameworks, Workplace Safety and Health regulations, and relevant tripartite guidelines.
• Working knowledge of incident reporting systems and stakeholder escalation processes, including PRISM, will be advantageous.
• Knowledge of Singapore employment legislation and HR practices.
• Crisis intervention or suicide intervention training (e.g. ASIST, SISW) will be advantageous.
• Strong digital literacy, including Microsoft Office applications, social media platforms and data analytics tools.
• Strong project management and organisational skills.
• High level of integrity, professionalism and confidentiality.
• Psychologically minded, empathetic and resourceful.
• Strong stakeholder management and relationship-building capabilities.
• Effective communicator with strong presentation and facilitation skills.
• Comfortable engaging senior management and presenting recommendations.
• Able to operate effectively in a complex, fast-paced environment.
• Collaborative team player with the ability to work independently.
• Innovative and willing to challenge conventional approaches.
• Passionate about employee wellbeing, engagement and creating meaningful workplace experiences.
• Data-driven with strong analytical and problem-solving abilities.