Senior Manager, Service Development & Cluster Operations

Care Corner Singapore Ltd

Singapore

On-site

SGD 120,000 - 180,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Care Corner Singapore Ltd is seeking a senior leader to oversee an assigned cluster of Active Ageing Centres, drive operational excellence, and ensure delivery of quality services and funding KPIs. You will lead Centre Supervisors, coordinate cross-unit collaboration, and develop service innovations with internal teams and external partners to enhance person-centred care for seniors.

The role emphasizes governance, stakeholder management, and change leadership to realise impact and scalable

Qualifications

Degree in social work, Healthcare, Community Development, Gerontology, or a related discipline.
At least 5 years of leadership experience in eldercare (Active Ageing Centres), healthcare or social service sectors.
Proven experience managing community programmes, centre operations.
Demonstrated capability in strategic planning, systems thinking and change management.
Good understanding of emerging trends, innovative service models and technology-enabled solutions in the seniors and community care sector, with the ability to identify and translate relevant innovations into practical service improvements.
Strong stakeholder management skills with experience working with government agencies and community partners.

Responsibilities

Oversee the operations and performance of an assigned cluster of Active Ageing Centres (AACs) to ensure quality service delivery and achievement of organisational and funding KPIs.
Monitor operational performance, service outcomes, and work with centre teams to implement continuous service improvements.
Guide Centre Supervisors in programme planning, volunteer engagement, community outreach and effective resource utilisation.
Ensure compliance with organisational policies, service standards, governance requirements and funder guidelines across the assigned cluster.
Foster collaboration and sharing of good practices across AACs to strengthen service quality and operational effectiveness.
Represent the Active Ageing Group in sub-regional Integrated Community Care Provider (ICCP) meetings, workgroups and collaborative platforms, contributing actively towards achieving the shared mission and objectives of integrated community care.
Build and strengthen collaborative relationships and facilitate collaboration among internal service units and external service providers to promote person-centred, coordinated and seamless care for seniors, including strengthening referral pathways, care transitions and multidisciplinary collaboration.
Work closely with internal stakeholders to identify opportunities for cross-service collaboration that improve service accessibility, client outcomes and organisational effectiveness.
Support the Deputy Director and Active Ageing Group leadership in identifying, prioritising and implementing service development and innovation initiatives that strengthen Active Ageing services.
Coordinate assigned service development projects, ensuring timely delivery of project milestones and outcomes.
Work collaboratively with internal departments and external partners to operationalise new initiatives and service improvements.
Support the development of project proposals, concept papers and funding applications in consultation with the Deputy Director and relevant stakeholders.
Work with internal subject matter experts, healthcare partners and academic institutions, where appropriate, to support programme design, Theory of Change development, programme evaluation and outcome measurement.
Support the Deputy Director in driving change management initiatives through stakeholder engagement, communication and implementation to facilitate the successful adoption of new services and improvements.