Senior Manager, Protective Services - Intake & Crisis Response

Ministry Of Social And Family Development; Singapore; Vor Ort; SGD 150.000 - 190.000; Vollzeit

Zusammenfassung

The Ministry Of Social And Family Development is seeking a Senior Manager for the Protective Service within the Rehabilitation and Protection Group. You will lead a team of Intake and Response case workers, triage enquiries, determine intervention thresholds, and coordinate crisis management for high‑risk child abuse, domestic violence and vulnerable adult cases.

This role requires a social work or psychology background with 2+ years of supervisory experience, plus strong writing, analytical and

Qualifikationen

• Educational background in Social Work, Psychology or related discipline, or 6–8 years of relevant experience.
• At least 2 years of supervisory experience.

Aufgaben

• Supervise Intake and Response case workers, triage enquiries and determine intervention thresholds.
• Undertake crisis management for high-risk cases on-site, including safety planning.
• Oversee strategic planning of policies, workflows and protocols for the team.
• Identify and engage professionals to collaborate across services and ministries.
• Lead implementation and review of new initiatives to support intake operations.
• Oversee staff development to maintain professional capacity.

Kenntnisse

Supervisory leadership

Crisis management

Stakeholder engagement

Analytical thinking

Written communication

Ausbildung

Social Work or Psychology

Jobbeschreibung

The Ministry Of Social And Family Development is seeking a Senior Manager for the Protective Service within the Rehabilitation and Protection Group. You will lead a team of Intake and Response case workers, triage enquiries, determine intervention thresholds, and coordinate crisis management for high‑risk child abuse, domestic violence and vulnerable adult cases.

This role requires a social work or psychology background with 2+ years of supervisory experience, plus strong writing, analytical and