Senior Manager (Intake and Response- First Responders Team), RPG/OPS

Ministry Of Social And Family Development; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

The Ministry of Social and Family Development's Rehabilitation and Protection Group seeks a capable supervisor for its Protective Service team. You will lead case workers handling high-risk child abuse, domestic violence and vulnerable adults, and ensure safety planning and coordinated responses.

Ideal candidates have 3–5 years in social service settings, a supervisory background, and strong writing, presentation, analytical and multitasking skills.

Qualifications

• Background in Social Work, Psychology or related discipline or with at least 3–5 years of experience with CYP or vulnerable groups.
• At least 2 years of supervisory experience.
• Strong writing and presentation skills.
• Strong analytical, problem solving and multi-tasking abilities.
• Empathetic with high emotional resilience and ability to work calmly in stressful situations.

Responsibilities

• Supervise a team of case workers handling high-risk cases on-site (child abuse, domestic violence, vulnerable adults) and conduct safety planning.
• Provide management clearance for safety decisions for survivors and families.
• Collaborate with professional partners to ensure coordinated case management.
• Develop and implement operational processes and policies guiding the team's operations.
• Work with planning team to identify competencies and implement trainings.
• Identify and engage professionals to build interfaces for smooth service delivery.
• Oversee staff development to ensure professional capacity.

Skills

Supervisory leadership

Writing skills

Presentation skills

Analytical ability

Problem solving

Multi-tasking

Interpersonal skills

Empathy

Resilience

Teamwork

Job description

What the role is:

The Rehabilitation and Protection Group (RPG) undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Our mission is to empower individuals and families to break cycles of abuse, neglect and offending.As part of the RPG family, the Protective Service (PSV) is a statutory service that leads in the policies and processes to safeguard the safety and well-being of children and young person (CYP), families and vulnerable adults experiencing violence, abuse or neglect.

What you will be working on:

Responsibilities:

• Supervise a team of case workers who will be responding to high-risk cases on-site that involves child abuse, domestic violence and vulnerable adults, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after-office hours;
• Provide management clearance for safety decisions of the child abuse, domestic violence survivors, vulnerable adults and their families;
• Collaborate closely with the professional partners to ensure coordinated case management for the safety of the CYP, domestic violence survivors, vulnerable adults and their families;
• Develop and implement operational processes and policies to guide the team’s operations;
• Work closely with the planning team to identify key competencies and implement trainings for the team;
• Identify and engage key professionals to collaborate and build up interface to facilitate a smooth service delivery; and
• Oversee staff development to ensure professional capacity of the officers by identifying training needs.

What we are looking for:

Requirements:

• Background in Social Work, Psychology or related discipline or with at least 3-5 years of experience in working with CYP, vulnerable adults or with crisis management in social service settings; and
• At least 2 years of supervisory experience.
• Strong writing and presentation skills
• Strong analytical, problem solving and multi-tasking skills
• Strong interpersonal skills and comfortable in engaging external partners in the community and across Ministries
• Empathetic with high level of emotional resilience and ability to work calmly in stressful situations and environment
• Tenacious and nimble in handling difficult clients and/or situations
• Enjoy teamwork and able to work in a challenging and fast-paced environment
• Competent in building strong teams
• Able to do 12-hour shift work

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.