Crisis Case Manager: Child & Vulnerable Adult Protection

Ministry Of Social And Family Development; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Ministry Of Social And Family Development invites applications for a First Responder role in the Rehabilitation and Protection Group. The position focuses on crisis case management for high-risk child abuse, domestic violence, and vulnerable adults, with on-site response and immediate safety planning.

You will help develop and implement processes, collaborate with partners, and build competencies for the team while supporting swift, coordinated protection services in a challenging environment.

Qualifications

• Background in Social Work, Psychology or related discipline from an accredited institution.
• Prior experience in working in child protection, domestic violence and/or vulnerable families is an advantage.
• Good interpersonal and communication skills.
• Good assessment, problem solving and multi-tasking skills.
• Empathetic with high level of emotional resilience and ability to work calmly in stressful situations and environment.
• Tenacious and nimble in handling difficult clients and/or situations.
• Enjoy teamwork and able to work in a challenging and fast-paced environment.
• Basic understanding of the local social service sector.
• Proficiency in Chinese dialects, Malay, Tamil or Hindi is an advantage.
• Able to do 12-hour shift work.

Responsibilities

• Carry out statutory functions under the Children and Young Person Act, Women's Charter and Vulnerable Adults Act in the protection of child abuse, domestic violence and vulnerable adults cases such as conducting on-site response to emergency cases, issuance of Protector Power/ Emergency Order to ensure safety etc.
• Respond on-site to high-risk cases involving child abuse, domestic violence and vulnerable adults, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after-office hours;
• Collaborate closely with the professional partners to ensure coordinated case management for the safety of the children, domestic violence survivors, vulnerable adults and their families;
• Develop and implement operational processes and policies to guide the team’s operations;
• Work closely with the planning team to identify key competencies and trainings for the team; and
• Identify and engage key professionals to collaborate and build up interface to facilitate a smooth service delivery.

Skills

Social Work background

Interpersonal skills

Assessment skills

Emotional resilience

Teamwork

Local social service sector knowledge

Language aptitude (Chinese/Malay/Tamil

12-hour shift readiness

Education

Social Work or Psychology related discipline

Job description

Ministry Of Social And Family Development invites applications for a First Responder role in the Rehabilitation and Protection Group. The position focuses on crisis case management for high-risk child abuse, domestic violence, and vulnerable adults, with on-site response and immediate safety planning.

You will help develop and implement processes, collaborate with partners, and build competencies for the team while supporting swift, coordinated protection services in a challenging environment.